Providing a familiar and seamless method for users to access their hybrid cloud DaaS workspace is key to ensuring user adoption, satisfaction, and ultimately, performance. It also leads to fewer tickets submitted to IT, further simplifying IT’s task of maintaining the hybrid cloud DaaS environment. 

Managing User On-Boarding and Access

The comprehensive access control rules implemented by a brokering solution further simplify ITs task of managing hybrid cloud DaaS environments. Without a brokering solution, for each on-boarding, IT must manually provision a new workspace, associate it with the new user, and educate the user on how to access their workspace.

Any task that requires manual intervention is inherently non-optimized, consuming resources both in time and money. Brokering solutions alleviate these shortcomings by automating tasks at each of the previously mentioned points in a user’s on-boarding process. 

First, brokering solutions automate capacity for hybrid cloud DaaS environments by launching and terminating instances in a public cloud or on-premises virtualization environment based on demand. Instead of purchasing and configuring hardware for a new employee or manually creating a virtual desktop, the brokering solution automatically builds a workspace for new users based on pre-configured images and rules that indicate which image to use and where that workspace should be created.

Second, brokering solutions automatically assign users to an appropriate workspace based on the access control rules that IT defines for groups of users, based on their tasks, requirements, and locations. Well-crafted access control rules implemented by a brokering solution allow IT to “set it and forget it” with regards to user access to corporate resources, while still maintaining control over and visibility into resource usage.

Monitoring Hybrid Environments

The process of managing a hybrid cloud DaaS environment extends beyond user-onboarding. IT requires constant visibility into who is logging in, from where, and to what they are connecting. Detailed audit logs of the user’s session allow organizations to ensure security by maintaining records that can be referenced in the event of a breach and monitoring for outliers in end-user behavior that may indicate a potential compromise.

A brokering solution that manages hybrid cloud DaaS gathers access logs across every platform in the hybrid environment, simplifying IT’s task of tracking user access. IT can also leverage this information to manage day-to-day tasks in a hybrid cloud DaaS environment. For example, brokering solutions that monitor for idle users allow IT to automate tasks to log those users out and power down their workspace in the cloud, lowering the costs associated with that user’s desktop.

At a higher level, brokering solutions monitor the overall load on an organization’s hybrid cloud DaaS environment. Graphical dashboards make it easy to digest that information so IT can review cloud usage, resource requirements, and costs. Ultimately, the benefit of introducing a brokering solution to manage hybrid cloud DaaS is seen at the corporate level, with a lower bottom line for cloud costs.

IT and organizations can gain technical and operational advantages by leveraging a combination of hosting platforms and display protocols to best meet different users’ needs in a DaaS environment. This do-it-yourself approach to building a hybrid cloud DaaS solution is made manageable by incorporating a brokering solution that works across all environments, simplifying user on-boarding and IT day-to-day maintenance and monitoring, as well as controlling cloud costs.