Converging on the Future of Telecommunications
Reshaping the learning
and development experience
This year’s Workplace of the Future/Workforce Operations and Learning and Development Track included a panel discussion on Executing in Today’s Digital Realms: New Tools in Remote Learning, Customer Journeys and Construction Know-How. With such emphasis on the technology that is revolutionizing today’s telecommunications world, Expo equipped attendees with tools and tactics to improve their customers’ lives and advance their businesses.
For example, training programs will continue to adapt and evolve to provide content that engages the modern learner, through interactive technology for a hands-on and safe way to learn.
What SCTE has learned in its own research is that leveraging a 3D-learning environment can contribute to a higher score for learners.
The L&D leadership team recognizes that the most important element for any organization seeking to keep its workforce competitive and informed is to strategize an L&D program that incorporates the latest technological advancements and understands how it can leverage them as external influences. Emphasizing its importance to the industry and all of its members, L&D held a central role at this year’s Expo with the theme to “Unleash the Power of Limitless Learning,” and was chaired by Nancy Murphy, executive director, Learning & Workforce Capability, Cox Communications.
Learning experts discussed how the pandemic has reshaped learning, particularly the use of technology, and how organizations can pivot to remain relevant and deliver emerging technologies to benefit employees and customers.
Dr. Jim Kirkpatrick, senior consultant with Kirkpatrick Partners and renowned as a visionary and an expert in training evaluation and as the creator of the New World Kirkpatrick Model, shared how to structure initiatives so they enhance on-the-job performance and impact the bottom line. Julie Hiipakka, vice president, Learning & Leadership Research Leader for Deloitte Consulting, delivered the keynote and discussed how businesses can connect learning, talent, and organizational change efforts to organizational goals and strategy.
The panels and professionals emphasized the importance of L&D to the industry and to society for facilitating high-performing teams, measurable results, and satisfied customers and employees.
Unleashing the power of connectivity
The collaborative innovation that was on display at Cable-Tec Expo truly demonstrates that the industry is successfully implementing the power of limitless connectivity. What the entire telecommunications industry has seen over the past couple of years is that cable is no longer a single technology. Some member companies deploy PON; others are focused on HFC and expanding work on DOCSIS® 4.0 technology, while other providers have added mobile services in their markets. The point is that cable technology is generating more innovation than ever before.
Today’s evolutionary focus is on cable and mobile convergence as one of the biggest technology trends in the telecommunications industry. Although cable operators began converging networks in the early 2000s, the breakthrough approach is to look at convergence holistically. By converging end-to-end service delivery, operators can focus on improving the customer experience, while also standardizing and simplifying operations and maintenance support and improving service reliability.
