Small Business Services 

SMB offerings could incorporate specialized service-level commitments, managed networks, enhanced security, or vertical-specific tools such as device or fleet management.

Application Provider Services 

APIs exposed through a Network-as-a-Service (NaaS) platform would allow applications to dynamically adapt to user context. For example, a streaming service might optimize video encoding based on network characteristics, or a financial app might use location and network identity to detect anomalies.

Value-Added Features: Support, Security, and Flexibility

Beyond connectivity itself, SCS anticipates several supporting layers.

Customer Support 

Around-the-clock support and dedicated SMB lines could help differentiate a service where continuity is central to the value proposition. For some segments, assurance of high-touch assistance may be particularly appealing.

Security 

Given the increasing integration of home, mobile, and work environments, security spans both consumer and SMB needs. Residential subscribers may rely on parental controls, antivirus capabilities, or Wi-Fi protection, while SMBs may require firewalls, VPNs, intrusion detection, or compliance tools. Positioning security as a fundamental component of SCS, rather than an add-on, aligns with broader industry shifts.

Flexibility and Self-Service 

Scalable package tiers, whether “good, better, best” or more granular, could allow households or businesses to adopt the level of redundancy, roaming, or satellite capability they need. Self-service tools via mobile apps or dashboards would be consistent with modern user expectations for visibility and control.

Pricing and Packaging Models 

Tiered pricing structures are common across both fixed and mobile services today. SCS could adopt variations of these, such as:

• Device-based scaling (e.g., number of connected or cellular-capable devices)
• Usage-based or unlimited options
• Features such as roaming, satellite access, or speed-boosting on managed networks

SMB offerings might follow “starter,” “professional,” or “enterprise-lite” models, with the ability to unlock features as the business grows.

These models raise strategic questions. Does SCS function as an upsell to premium tiers? Or a new category designed to capture incremental revenue? Operators would likely experiment with different pricing structures before landing on sustainable models.

Technology Foundations 

SCS relies heavily on multi-access architectures that span fixed broadband, cellular infrastructure (whether owned or via MVNO agreements), third-party W-Fi and satellite networks. Key elements include:

• Support for HFC, fiber, and fixed wireless access
• Integration with MNO and MVNO mobile networks
• Cloud-hosted voice platforms for SMB capabilities
• Redundant network paths to ensure uptime
• Latest CPE capable of advanced Wi-Fi management, D2D from satellite networks and automated updates

In a perfect world, operators would build around a single core e.g. 3GPP. The complexities of integrating fixed, mobile, and partner networks can involve heavy investments in development and migration of disparate control functions. SCS