News Center
| Salesforce Announces General Availability of Slackbot Salesforce announced Agentforce 360 with Slack as the conversational interface where people and agents work together, connecting knowledge, actions, and data in real time. The idea is simple: Use Slack’s intuitive, familiar UI to connect every employee with reliable intelligence grounded in conversational data, customer data and metadata, and deterministic workflows. |
| Verint Receives CX Automation Award from TrustRadius Verint announced it won two TrustRadius 2026 Buyer’s Choice awards based on customer reviews. Most notably, Verint CX Automation earned top ratings in the Contact Center category. |
| Camunda Releases Agentic AI Report Camunda announced the release of its 2026 State of Agentic Orchestration and Automation report, revealing almost three-quarters of organizations admit there is a gap between their agentic AI vision and the current reality. |
| Omdia Reveals Results From Smartphone Market Study Omdia announced that according to their latest research, the global smartphone market grew 4% year on year in Q4 2025, supported by seasonal demand and improved inventory discipline, even as rising component costs began to weigh on a few vendors. |
| Kaspersky Releases White Paper Kaspersky announced the release of Protection beyond detection: Why trust and transparency decide your cybersecurity future, a new whitepaper based on an independent transparency and accountability assessment of 14 leading cybersecurity vendors. Kaspersky emerged as one of the most transparent vendors assessed, consistently exceeding industry norms across data handling, supply chain trust and customer verification capabilities. |
| IonQ Announces New CISO IonQ announced that national security leader and technology advocate Katie Arrington will join its executive team as Chief Information Officer, reporting to IonQ Chief Operating Officer and Chief Financial Officer Inder Singh, beginning January 19, 2026. |
| Ericsson Launches 5G Standalone Network in Italy Ericsson announced that alongside Wind Tre they have switched on the first 5G Standalone mobile service in Italy, marking a milestone in the digitalization of the country. |
| Nokia Releases AI Study Results Nokia announced that their commissioned research finds that an overwhelming majority of technology and business leaders in the U.S. and Europe believe that current networks will require substantial evolution and investment to meet the demands of the AI supercycle. |
| VIAVI Expands Edge Monitoring Platform VIAVI announced enhancements to its XEdge cloud-based edge monitoring and assurance platform with new sensors that strengthen data collection capabilities for private 4G, 5G and Wi-Fi networks at the edge. |
| Cloudflare Report Warns of a Technical Glass Ceiling Cloudflare announced its inaugural 2026 App Innovation Report. Findings from the report reveal a stark divide, with companies that prioritize application modernization, i.e.,updating tech stacks to move away from outdated systems, able to successfully use AI and stay secure, while those stuck with technical debt are falling behind and facing rising costs. |
| AOK Bayern Deploys NiCE CXone NiCE announced that AOK Bayern, one of Germany’s largest statutory health insurance providers, has successfully deployed NiCE CXone on the EU Sovereign Cloud, modernizing customer service for more than 4.5 million insured members across Bavaria. The deployment underscores the growing role of CX AI platforms in enabling large, regulated organizations to modernize how they engage and support customers. |
| MetTel Launches Expense Management Solution MetTel announced the launch of its Utilities Expense Management solution for general availability, promising millions in cost savings and tracking consumption data to advance sustainability objectives for federal and commercial clients by automating operations and eliminating wasted expenses across siloed utility accounts. |
| NTT DATA Forms New Company to Build Submarine Cable NTT DATA announced the joint establishment of a new company, Intra-Asia Marine Networks to construct and operate a large-scale submarine communication cable, Intra-Asia Marine Cable, connecting Japan, Malaysia and Singapore, with additional connectivity to Korea, the Philippines and Taiwan. |
| CTECC and ZTE Redefine Disaster Response ZTE announced that in collaboration with China Telecom, it has jointly built an integrated Air-Space-Ground-Intelligence Emergency System, setting a new standard for disaster response. |
| CrowdStrike to Acquire Seraphic CrowdStrike announced it has signed a definitive agreement to acquire Seraphic Security, the leader in browser runtime security. The web browser has become where work, communication, and productivity happen. It is where modern applications execute and AI agents operate. Extending the power of the Falcon platform to the browser makes it off-limits to adversaries and safe for the human and agentic workforce. |
| Gemini Enterprise Elevates CX Google Cloud announced Gemini Enterprise for Customer Experience, an agentic solution designed to bring shopping and customer service together on a single intelligent interface for businesses, including retailers and restaurants. |
| XY Retail to Power Omnichannel Excellence XY Retail announced that it has been selected by LuisaViaRomahas as the technology partner for its next-generation physical retail strategy. As part of the company's broader restructuring and modernization plan, XY Retail will serve as the unified commerce foundation for a more agile, efficient and digitally connected store network. |
| Five9 Launches CX AI Solution Five9 announced an expanded partnership with Google Cloud and a new joint Enterprise CX AI solution that helps large enterprises connect with their customers so they can deliver seamless, intelligent, and AI-driven customer experiences. |
| ISG to Study Cloud Services ISG announced that it has launched research studies examining providers of private and hybrid cloud data center services and solutions that support enterprises’ data-intensive and AI-driven workloads. |
| EndoQuest to Bring AI Vision and Precision to Endoluminal Robotic Surgery EndoQuest Robotics announced new initiatives as part of their collaboration with NVIDIA to integrate NVIDIA IGX Thor, an NVIDIA Blackwell-powered, enterprise-ready platform, into EndoQuest’s next-generation robotic system. |
| NVIDIA and Lilly Announce Co-Innovation AI Lab NVIDIA and Lilly announced a first-of-its-kind AI co-innovation lab focused on applying AI to tackle some of the most enduring challenges in the pharmaceutical industry. |
| Zelis Makes Acquisition Zelis announced the acquisition of Rivet, a leader in revenue cycle analytics. Building on the companies’ successful partnership, the acquisition underscores Zelis’ commitment to reduce administrative burden and improve financial operations for payers and providers. |
| Hippocratic AI Acquires Grove AI Hippocratic AI announced a major expansion of its life sciences business. The company has acquired Grove AI, appointed a President of Life Sciences, launched a world-class Life Sciences Executive Advisory Council, and entered into a strategic collaboration with Boston Consulting Group. |
| Lenovo Brings AI Support to Retail Lenovo announced their latest AI-powered solutions - Smart Store Services and AI Retail Assistants - designed to deliver immediate, measurable value for retailers. Supported by Lenovo Hybrid AI Services, the solutions embed AI directly into daily retail operations, helping retailers prevent disruptions before revenue is lost, support associates in real time, and scale AI into repeatable performance across physical and digital stores. |
| NVIDIA Expands BioNeMo NVIDIA announced a major expansion of NVIDIA BioNeMo, an open development platform that enables lab-in-the-loop workflows to develop breakthroughs in AI-driven biology and drug discovery. |
