CentralSquare, the market leader in public safety software, has teamed up with Genetec, a leader in video surveillance technology, to enable first responders to use public and private video cameras for real-time visibility during 911 emergencies.

Security-related news and insights also made industry news. The third annual Global Password Security Report from LastPass by LogMeIn reports that widespread password reuse is the key obstacle to businesses’ security, despite increased investment in such security tools as multifactor identification. Cybersecurity solution provider Check Point has issued its top cybersecurity trends predictions for 2020, which include anticipation of a new cyber ‘cold war’ in light of rising international tensions between Eastern and Western countries. Altran released research from a new global survey of cybersecurity and risk leaders. More than 80 percent say 5G and AI technologies could make enterprises more vulnerable to attack. 

IoT News

With new innovations and industry partnerships in the offing, IoT industry news was busy this month. Ericsson and its partner Brighter, a Swedish health-tech company focused on improving chronic disease management, have introduced Actiste®, the world's first complete IoT-health solution for monitoring and treating insulin-dependent diabetes.

AT&T and Vodafone have entered a commercial intercarrier arrangement for NB-IoT roaming across the US and Europe. Both carriers will open up access to their respective NB-IoT networks to make it easier for customers to create massive IoT deployments that work. The roaming agreement between the two carriers creates the largest NB-IoT footprint in the world.

In another Vodafone partnership announcement, Vodafone Business and América Móvil have announced an IoT collaboration that makes it easier than ever for customers to connect devices globally. Combining their respective IoT platforms will enable Vodafone Business customers to connect IoT devices across Latin America and give América Móvil IoT clients access to one of the largest global networks via Vodafone.

Microsoft has announced new capabilities for a seamless, smart and secure IoT world with new innovations from cloud to edge. IoT Central is a fully managed IoT app platform that provides solution builders with built-in security, scale and extensibility needed to develop enterprise-grade IoT solutions. It offers 11 new industry-focused applications.

Cloud News

Nokia announced that its Nuage Networks SD-WAN 2.0 solution has been implemented by OmniClouds to improve and optimize cloud connectivity for enterprise customers throughout the Europe, Middle East and Africa region. The deal will be a boost for enterprises in the region, as they are currently held back by a shortage of native cloud service providers and a challenging reach to public cloud data centers.

Customer Experience News

CallMiner, which provides speech and customer engagement analytics solutions, unveiled the findings of a new data analysis on customers’ use of profanity when they call the contact center. The analysis is based on more than 82 million calls and indicates that customer experience is suffering when customers use increased profanity.

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