Artificial Intelligence and Intelligent Content
Made for Each Other

By: Pradeep Jain

In the rapidly evolving landscape of enterprise technology, Artificial Intelligence (AI) and Intelligent Content have emerged as two transformative forces. AI, with its capabilities of automation, data analysis, and predictive modeling, has become a cornerstone of innovation across industries. Intelligent Content, on the other hand, represents the next evolution of content and data management, offering advanced ways to structure and deliver information. Together, these technologies not only complement each other, but also provide a synergistic approach to solving complex business challenges…

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The Steps CX Leaders Must Take
for GenAI Adoption

By: Terence Chesire

For too long, customers have been let down by companies with outdated customer service processes. And with increasing demand for great service experiences, companies are being pressured to act now or risk losing profit. Recent industry research indicates that 69 percent of customers say they’re likely to switch brands based on a poor customer experience and 84 percent say they’re likely to recommend a brand based on a great customer experience. Quite simply, a great experience can be the difference between lost and loyal customers…

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Breaking Through the Noise: the True
State of AI in the Telecoms Industry

By: Mari Nilsson Bjorkman

Artificial intelligence (AI) has rapidly become a focal point of innovation within the telecommunications industry, eclipsing even the much coveted 5G technology. The surge in AI’s relevance, particularly generative AI (GenAI), has led to widespread discussion and, at times, confusion regarding its role and capabilities. One clear fact emerges: AI and GenAI are fundamentally reshaping the landscape of service assurance for communication service providers (CSPs). From network optimization and predictive maintenance to customer experience enhancement, AI technologies are being integrated into various strands of telecoms operations…

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Five Significant GenAI Innovations
for Technology Leaders

By: Sanjay Basu, Ph.D, Akshai Parthasarathy

Generative AI (GenAI) is predicted to deliver value comparable to that of the Internet. While AI technology can be considered a solution to critical challenges faced by public and private organizations, the increasing complexity and scale of AI models are driving the need for high-performance, secure, and compliant solutions that meet the needs of large enterprises. Organizations, including those in the public sector, must navigate regulatory requirements and applicable data privacy regulations, emphasizing the importance of sovereign clouds for data control and compliance…

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Leveraging Microsoft Teams Growth
with AI and Automation

By: Tony Martino

CSPs are looking to position themselves as essential partners, helping their customers of all sizes to transform the way they collaborate and communicate. To innovate beyond traditional voice solutions, providers can now deliver comprehensive tools that will enhance the Microsoft Teams experience. Many enterprises currently lack confidence in the ability of Microsoft Teams to replace their existing telephony system. Although Teams is a powerful platform, its feature set and real-time data capabilities are still evolving…

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Pillars of IA – The Value of
Intelligent Automation

By: Michael McLaughlin

In today's rapidly evolving digital landscape, businesses are under pressure to innovate, streamline operations, and deliver exceptional customer experiences. At the heart of this transformation lies Intelligent Automation (IA). Over the past decade, IA has grown from a niche technology into a strategic cornerstone for organizations worldwide, with the market expanding from $250 million to $5.63 billion in less than a decade. As IA continues to reshape the corporate world, it is clear that management and leadership are increasingly driving it, rather than the IT or technology department, evolving from a technical focus to a more business-orientated approach…

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An Executive Guide to AI

By: Mark Cummings, Ph.D.

Last year at this time, any company that mentioned AI in its quarterly report saw its stock go up. Those days are over. Now enterprises are struggling to show financial returns on those early investments. There are still rewards for investment in AI, but analysts are more discriminating. Going forward, enterprises that have announced AI initiatives in previous quarters that don’t report benefits from them in the current quarter are going to see negative repercussions. Companies that report damage from AI investments are going to see even worse…

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Transforming Telecommunications:
The Role of AI in Modern Networks

By: Sameh Yamany

Artificial intelligence is not only changing the game, it’s changing the rules by which the game is played. This is true of countless industries, including telecommunications. The global AI in telecommunications market size was estimated at $1.3 billion in 2023, and is expected to hit more than $40 billion by 2033. While much is said of the impact of AI on customer service and how network operators ― particularly Mobile Virtual Network Operators (MVNOs) ― are leveraging it to personalize their offerings and win subscribers, the real story is how AI is reshaping the fundamentals of network connectivity and coverage…

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Artificial Intelligence Drafted to
Tackle Wildfire Risks

By: Carsten Brinkschulte

Wildfires have become a regular feature of our summer news bulletins. Once again, this year has seen loss of life in California, and fires on Greek islands contributed to a water shortage that pushed Greece’s tourism sector towards crisis. And then there is the annual hit taken to efforts to manage climate change. Trees play a vital role in absorbing carbon dioxide, arguably making them the most effective force to halt or reverse climate change effects. Wildfires not only undo all the hard work of planting and growing forests but also release huge amounts of carbon dioxide and other harmful greenhouse gases into the atmosphere…

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Reimagining How Cities Can Leverage Cloud
AI Platforms For Urban Mobility Solutions

By: Timothy Menard

When it comes to designing transit and transportation solutions that reduce traffic congestion and improve on-time arrival rates, we seem to have a problem. It seems we are focused on all the wrong things. It’s not all about building a better vehicle, or the technology that is used inside the vehicle. And it’s definitely not about building bigger or more roads and bridges. It’s about re-engineering the way in which cities move people around. This is important because personal vehicles, mass transit, ride-sharing vehicles, commercial vehicles, emergency first responders, and pedestrians are all trying to get from point A to point B in the most efficient manner…

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Letter From the Editor - September 2024

By: Scott St. John - Pipeline

It’s hard to believe there is so much skepticism around Artificial Intelligence (AI). Some have gone so far to say AI “overly inflates the expectations” and “distracts” from business operations. Add to that recent, underwhelming earnings reports from a few mega-cap tech companies, and you have others going so far as to attempt to redefine AI as an “Artificial Investment.” But the reality of and momentum behind AI is undeniable, and the previously mentioned seem to be missing the point…

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IT and Telecom Technology Industry News

By: Thomas Board - Pipeline

AI is pervading every area of tech with no signs of slowing and is our current theme. Here at Pipeline we are finding great AI developments in all our news categories. Join us as we cover stories about the biggest tech revolution since the inception of the internet. The month’s top industry news stories are summarized below. To view current breaking news in real-time, visit Pipeline’s News Center, follow Pipeline on social media, or subscribe to receive our weekly industry enterprise and communications technology news summary…

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