Conviva Introduces Video AI Alerts, Artificial Intelligence Purpose-Built for Streaming Video Delivery
Publishers can now use artificial intelligence to
elevate quality of experience for their viewers and cost effectively
manage
the growing complexity of OTT businesses
Conviva, elevating the way OTT
businesses use data-driven intelligence with their Video AI Platform,
today announced the general availability of Video AI Alerts. This is the
Platform’s alerting intelligence that automatically detects and
diagnoses service delivery issues enabling publishers to deliver a
consistently higher quality of experience while also better managing
operational costs. Their viewers, in turn, experience streaming video
more seamlessly with less buffering and interruptions, similar to
traditional broadcast television delivery.
Today, publishers spend a considerable amount of time and effort to
configure and monitor manual alerts to detect service delivery issues.
This often requires large operational teams, who while extremely crucial
to the business, most times are not able to find nor configure every
possible alert. Furthermore, these teams must spend valuable hours
diagnosing the root cause of each and every issue. From our work with
the world’s largest publishers over the past ten years, we recognized
the need for a solution addressing these pain points, leading to the
development of Video AI Alerts.
“The automatic configuration and diagnostic root cause analysis data
delivered with every alert has proved incredibly effective for HBO GO
and HBO NOW,” said Vikrant Kelkar, Site Reliability Lead at HBO. “In one
case, a stream had been misconfigured and without the full stream URL
reporting with each alert, we would not have been able to see nor
diagnose the cause of this issue. With Conviva’s Video AI Alerts, we
were able to catch the issue right away.”
Video AI Alerts are powered by the Video AI Platform’s detection and
diagnosis artificial intelligence models. These models leverage
Conviva’s Video Graph that is generated through the analysis of billions
of video streams reported by over 2.5 billion unique sensors embedded
within video players across Conviva’s publisher network. This graph
captures the relationships between entities within a publisher’s catalog
of content and the infrastructure used to deliver it – much like the
social graph that captures connections between various people and their
interests. This graph is what enables the intelligence behind Video AI
Alert’s real-time diagnosis of root causes.
“The technology behind our Video AI Alerts is continuously learning
and being fine-tuned by Conviva’s real-time data coming directly from
the video viewing source in the player with our sensors”, said Dr. Hui
Zhang, Co-Founder & CEO of Conviva. “This allows for unlimited
capacity to find new anomalies and increase accuracy and reliability in
operational and strategic decision making for streaming video
publishers.”
Video AI Alerts continually compares Quality of Experience (QoE) and
engagement metrics against recent norms, and instantly detects
anomalies. These alerts notify publishers of the issue, root cause, and
likely solution thereby speeding resolution time. This eliminates the
need to set filters and configure alerts based on static threshold
values, reducing video stream disruptions and viewer dissatisfaction –
this is not possible with manual alerts. The Video AI Platform allows
these highly skilled operational teams to focus on other high level
business goals.
Source: Conviva media announcement