With these advanced capabilities, operators can proactively improve service operations. One interesting example comes from the world of insurance. Property and casualty insurer If Insurance relies on a platform that automatically processes insurance claims and, through pattern matching, can flag potentially fraudulent claims that require human attention. This trimmed manual claims processing work significantly while improving processing accuracy by nearly 300 percent. The best part? All the analytics work occurs in-stream, so operations are constantly being optimised in the moment according to the very latest trends and data.
Businesses are always changing and growing; and, if you take advantage of chances to improve as they are identified, you are a step ahead of the game.Digital and communications service providers face new challenges in today’s increasingly complex landscape. Buyers expect a higher degree of personalisation, flexible service arrangements, convenient pricing and faster delivery. Internally, operators need to find ways to work smarter, faster and more efficiently to stay profitable and take advantage of dynamic new revenue opportunities.
Analytics can help address all of these challenges, but only through platforms that are able to enrich past and fast data and deliver smarter insights at the perfect possible moment – instantly. With intelligent fast data, operators are able to bring their sales, marketing and service capabilities in line with customers’ new expectations, and turn static big data collection into a dynamic process.