Big Data or Big Impact? Get Smart About Your Field Service Data

Data and data analysis are part of the story, but being able to implement change — both business process management and change management — also plays a part. ViryaNet provides a methodology, not just a product, and the ViryaNet G4 solution has the capabilities to provide the data and data visualization as well as the ability to implement changes easily and cost-effectively.

Service differentiation is a big opportunity for communications service providers. Your service organization has a unique way to differentiate itself from the competition. Your service processes are a significant part of what makes your business unique. These processes — your service DNA — define you as a service provider and are your strategic assets.

Your most efficient technicians are still limited by the schedule you provide them. You need to produce a plan that ensures you get the right person to the right place at the right time with the right resources and minimize your overall operating costs.

When dealing with complex, dynamic scheduling and dispatch decisions, just agreeing on what “optimal” means or which plan best reflects a service organization’s business needs is difficult. Ensuring that those needs are automatically met by a computer algorithm day after day in a constantly changing environment is a true challenge.

However, through meaningful business decisions and processes you can find the optimal operating point for your service organization, save dollars by eliminating inefficiencies in your workforce and provide better service. When your field-service organization is more effective you’re in a position to beat the competition.