“The road to transformation is littered with white crosses for CIOs who attempted to consolidate complex systems like ERP,” Carlson added. “It’s a lot like building the Hoover Dam, you first have to divert the water – which is an engineering feat in and of itself – before construction can begin. And I’m happy to report we were able to accomplish it successfully with absolutely zero impact to Charter’s customers in the process.” Guynes added that they achieved zero impact to constituents of the State of Illinois during their large-scale transformation as well.

In 2023, the team banded together with other key industry experts to form an information technology consultancy to help broadband service providers scale their business.

“We help broadband providers reduce the pain of scaling by simplifying complexity of B/OSS deployment and increasing the velocity of operations as a result,” Ladd told Pipeline. “Fiber providers in particular must address these challenges before the pain turns into real problems, such as after orders start stacking up.”

“Interestingly many fiber and fixed-wireless providers are still experiencing the same challenges, such as managing the customer experience, order fulfillment, and systems complexity,” added Carlson. “We’ve solved these challenges and help them do the right thing the first time, out of the gates.” Constellation SaaS is doing that with a tailored suite of best-of-breed B/OSS products combined with its own innovative technology to create greater operational agility and efficiency.

Constellation SaaS now combines the team’s collective experience, with pre-integrated telco-specific products, and streamlines them together into what it’s calling a “telco-in-a-box” offering. It integrates with Atlas Digital Group to enable superior, personalized omnichannel sales experiences, backed by robust business intelligence and seamless integrations with over 40 different systems.

“We are committed to delivering an innovative and scalable platform that empowers service providers to accelerate growth, simplify their business, and drive return on investment,” CEO of Atlas Digital Group, Mark Mihalevich told Pipeline.  “Atlas CORE is a nimble solution designed for sales performance, enabling an average improvement of 3 to 5 times in sales conversion. The integration with Constellation SaaS provides the end-to-end continuity service providers’ back office requires to elegantly convert more orders into customers.”

The Constellation SaaS offering also leverages Ni2 for unified network inventory management for inside and outside plant, geographic information systems (GIS) and asset management through a digital twin of the physical and logical infrastructure that enables address validation, serviceability, and service design.  Then it uses Constellation SaaS’s proprietary data plane for data normalization, compliance, security, management, and order decomposition. Then it leverages Nokia’s Altiplano Access Controller for service activation.

“Integration with our Altiplano Access Controller enables Constellation SaaS clients to take advantage of Nokia’s AI-driven operations by combining AI and smart analytics,” Nokia’s Vice President of Broadband Partners, David Eckard added. “This empowers operators to detect network anomalies faster, anticipate service-affecting issues before they occur, and improve network utilization.”

Constellation SaaS then leverages CSG for billing, field service management, payments and lifecycle CRM capabilities to complete the full ecosystem.

“CSG’s SaaS solutions are part of the engine that powers Constellation SaaS, enabling fiber providers to engage customers in the moments that matter the most,” Reid Jenkins, vice president of strategic business at CSG added. “With these capabilities, providers can drive real-time, meaningful interactions that build trust and boost the customer experience. At the same time, they help create better outcomes for both customers and employees, allowing providers to monetize their investments and drive stronger ROI.”

The Constellation SaaS solution also includes APIs to enable flexible integration with other third-party systems such as business intelligence, ERP, cybersecurity, and reporting.

Stellar Alignment

When the right combination of experience, technology, and solutions come together it’s time to take notice. Transformation is rife with pitfalls, obstacles and typically opposed by naysayers. The Constellation SaaS team possess the unique understanding of CSPs complex business and unique organizational challenges, because they’ve lived and breathed it for decades. They know what works, and what doesn’t, so they can help simplify your B/OSS, evolve your back office, and accelerate growth. Large-scale transformation projects are complicated. It’s good to know organizations like Constellation SaaS are there to help you navigate your transformation journey. Learn more at https://constellationboss.com.