Creating an Innovation Engine

By: Stephen Watt

Staying current with the latest emerging technologies and trends and identifying which ones are a fit for your organization is not easy. Even the most experienced IT leaders will stumble without a consistent process for evaluating and adopting emerging technologies, leading them to ask questions like, “How can I identify which technologies are the most promising? How can I align them with my organization’s long-term strategy? What steps can or should be taken to make the most of my investments?” Establishing the team Before jumping into how to manage the introduction of emerging technologies within your organization, leaders should first consider creating a specific team that will be responsible for driving the company toward their emerging technology goals…

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Unlocking Ecosystem Value

By: Angus Ward

2021 was undoubtedly the year in which the science of building a partner ecosystem became mainstream because of the demand for solutions to fuel the digital transformation journey. Fast forward to our current post-pandemic phase, which has rolled us right into a period of inflation, causing companies to become more prudent with their resources. Trying to control spend while at the same time continuing to grow revenue, launch highly innovative and compelling new digital offerings and improve overall customer satisfaction has, at times, seemed antithetical and has caused a reverberation of frustration among key players and fellow stakeholders…

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AI for Smarter CX in the Contact Center

By: Vasili Triant

Post-pandemic customer expectations are outpacing what’s possible with antiquated contact center infrastructure solutions. The delicate balance between representing your brand and prioritizing customer care requires new technology and a new mindset. Here are three concrete steps brands can take to get it right. Tandem high-tech,high-touch customer care Worldwide spending on cloud services is forecast to grow 20.4 percent in 2022 to $494.7 billion, up from $410.9 billion in 2021. In 2023, spending is expected to balloon to nearly $600 billion…

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What is High-Efficiency AI?

By: Francisco Webber

Despite their popularity, steam-powered cars had a very short life. Why? Because they needed up to 30 minutes to start. They were rapidly replaced by automobiles with internal combustion engines and electric starters. Automobilists abandoned their beloved steam cars because they wanted efficiency. The shift toward electric cars we are experiencing in the first decades of the 21st century is motivated by their higher energy efficiency compared to conventional cars—60 percent versus 20 percent. The pattern is the same: it is all about efficiency…

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The Energy Savings Imperative
for Mobile Networks

By: Cesar Morillas Arcos

Telecom operators are some of the biggest energy users in the world, responsible for up to three percent of global energy demand. Unsurprisingly, telecom energy usage—and the carbon footprint it leaves behind—is predicted to grow along with the rise in 5G technology and its expected increased traffic. Power savings in mobile networks is becoming a clear priority for most operators for several obvious reasons: energy prices are soaring, good corporate citizenship requires green initiatives, and there is significant room for improvement in optimizing the existing power savings features usage…

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Transforming the Digital Economy at the Edge

By: Loren Long

If there was any doubt regarding the significant role high-speed broadband plays in America’s digital landscape, it was eradicated in November 2021 with the passing of the Bipartisan Infrastructure Deal. When President Biden signed a $1 trillion infrastructure bill, which set aside $65 million for broadband and the digital infrastructure that supports it, he solidified what those in the connectivity world have understood for years—that digital transformation is driving a business evolution uplifting local communities and shifting economic paradigms…

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The AI-First Approach to Fraud
Detection and Prevention

By: Suresh Chintada

Fraud is a persistent nuisance for communications service providers (CSPs) across the globe, and unfortunately it just continues to grow in intensity.  The increasing use of sophisticated technologies by the fraudsters has resulted in a surge in the frequency as well as the intensity of telecom frauds. CSPs’ digital transformation and the ever-increasing pervasiveness of the digital economy have only made it worse. The growing 5G ecosystem now is likely to make CSPs’ ongoing battle with fraud even more important…

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Digital Transformation's Unsung Hero

By: Mark Dickey, Todd Miller

Digital transformation has been on the lips of most technology executives since the personalization of information technology (IT) started in the late 1990s. As a technologically knowledgeable workforce started to push the envelope to have the same level of digitization at the workplace as they have in their personal life, organizations have had their sights set on modernizing applications and technology infrastructure in a never-ending quest to keep pace with a changing technology landscape. Unfortunately, a key component in delivering the user experience organizations crave is often forgotten: the network, the “unsung hero…

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Urban MTE and MDU Connectivity Equity

By: Jim Crammond

Gigabit and multi-gigabit broadband networking for affordable housing complexes in metro areas does not have to be expensive or require a complete network teardown or rebuild. Gigabit broadband network requirements at multiple tenant environments (MTEs), affordable housing complexes, and MDUs (multi-dwelling units) can apply industry standards to build equitable, affordable, and reliable broadband networks using existing wires for network connectivity and access. Fiber broadband networking from industry to equity The ongoing impact of Covid-19 has changed discussions in broadband networking connectivity circles from industry evolution to broadband connectivity equity…

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Achieving a Non-Disruptive
SD-WAN Adoption Strategy

By: Hein Pattyn

By 2025, research analysts predict revenue will more than quadruple and hit a staggering $5.5 billion. SD-WAN is going places, and it’s taking businesses with it. But what is SD-WAN, what are its advantages, and how can businesses adopt it with minimal disruption? SD-WAN and its advantages This virtualized approach gives organizations greater control over things like bandwidth, throughput, security, and stability. But more importantly for 2022, it allows businesses to control these network elements on a global scale, linking sites and remote workers from around the world in a way that prioritizes certain users, applications, or dataflows…

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Letter from the Editor

By: Scott St. John, Pipeline

In my last letter, I wrote “Automation has become a business imperative.” I went on to explain how automation could be applied to solve a whole host of challenges facing businesses today.  But I stopped a little short of talking about how some organizations are leveraging automation to thrive in today’s, let’s just say, “dynamic” environment. It wasn’t unintentional, and it’s really what this month’s issue is all about. If you view automation as the secret sauce behind many of today’s most successful businesses, you can think of innovation as the kitchen in which it’s cooked…

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Technology Industry News

By: Jara Kern, Pipeline

Innovation: it’s at the heart of everything Pipeline covers, from emerging use cases and new possibilities to advances in devices, services, connectivity and more. It’s also this month’s issue theme, and in this roundup of industry news headlines, we cover the new research insights, partnerships, use cases, and 5G and network developments that tell the story of how innovation is shaping the technology industry worldwide. The top telecom industry news stories from the month are summarized below…

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