Helpshift unveiled SensAI, an artificial intelligence natively built for customer service. SensAI uses AI to automate certain parts of the customer service experience, making it possible for brands to deliver highly personalized messaging-based support to their customers at scale. Additionally, Nokia released the latest version of its Cognitive Analytics for Customer Insight software. AI-powered analytics provide powerful new capabilities to service provider business, IT, and engineering organizations to deliver superior real-time and personalized customer experiences. 

Flexenclosure, a designer and manufacturer of prefabricated data centers and telecom site power systems, has received a multi-million dollar eCentre data center order for Globe Telecom in the Philippines. The facility will be deployed on the southern island of Mindanao. Prefabrication of the center has begun at Flexenclosure’s manufacturing plant in Sweden.

Comarch, a global supplier of IT solutions for business, announced that Orange Luxembourg selected Comarch BSS products to improve billing and customer management processes for Orange mobile services, Internet, TV, VoIP, and cloud and third-party services in Luxembourg.

Video

VUBIQUITY, now part of Amdocs, has extended its long-standing relationship with Turner as the primary distributor of its on-demand content. Vubuquity/Amdocs distributes TBS, TNT, Cartoon Network, CNN and other Turner networks to 60M+ households across North America and Canada. 

At the 2018 NAB show, Harmonic addressed the challenges in OTT video delivery and showcased its targeted, software-centric solutions. Harmonic's solutions in UHD, ATSC 3.0, IP video and content-aware encoding technologies set the benchmark for the future of OTT and broadcast delivery. These solutions are offered as appliances or SaaS for business agility and provide exceptional quality of experience (QoE) at low total-cost-of-ownership.

Verizon Communications announced a commitment to invest more than $200 million in additional funds towards Verizon Innovative Learning, providing immersive next-gen technology, teacher training, STEM curricula and connectivity to under-resourced students across the United States. The program is committed to reaching five million students in the next five years.

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