IT & Telecom Industry News
This month’s top stories highlight major advancements across telecom, AI, security, and cloud technologies, with our monthly topic being CX. These developments underscore key innovations and partnerships that are shaping the future of enterprise communications and technology.
The month’s top industry news stories are summarized below. To view current breaking news in real-time, visit Pipeline’s News Center, follow Pipeline on social media, or subscribe to receive our weekly industry enterprise and communications technology news summary.
Customer Experience News
Ericsson announced a major advancement in telecoms that will greatly enhance mobile operators’ ability to manage subscribers’ connection experience in different environments. CommScope's OneCell radio
solution, and Corning’s 5G Enterprise Radio Access Network have been integrated with the Ericsson Intelligent Automation Platform, facilitated by the O1 interface as defined by O-RAN Alliance,
marking a significant step towards greater openness and interoperability in the telecom industry. Nokia has signed a four-year contract extension with Orange France to upgrade its 5G
radio infrastructure with Nokia’s energy-efficient AirScale portfolio. The new deal will deliver an enhanced customer experience with best-in-class speeds, capacity, and performance
across Orange’s footprint in Southeastern and Western France. Orange will also trial Nokia’s 5G Cloud RA solutions to assess the transition of its network towards Cloud RAN technology.
Deutsche Telekom and Google Cloud formed a new partnership to improve Radio Access Network operations through the development of a network AI agent. Built
using Gemini 2.0 in Vertex AI from Google Cloud, the agent can analyze network behavior, detect performance issues, and implement corrective actions to improve network reliability, reduce
operational costs, and enhance customer experiences. Amdocs shared a pivotal milestone in the readiness of Beeline Kazakhstan’s next-generation digital monetization system. Following a
system demo showing the system’s intermediate technical readiness, the project is now ready for its next critical implementation phase, empowering Beeline Kazakhstan to deliver an enhanced
customer experience to its end users. ISC-CX has been appointed as the Shell Global Customer Experience Partner in 2025. This long-term partnership underscores ISC-CX's commitment to
delivering cutting-edge measurement technologies and actionable insights that drive outstanding customer experiences across Shell's extensive global operations.
Yep AI launched its latest innovation AI chatbot,
redefining the future of customer interaction and digital engagement. Unlike traditional AI chatbots, Yep AI’s avatar takes a significant leap forward in human touch to engage users more
effectively. ServiceNow unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. This latest breakthrough on the ServiceNow Platform acts as the AI agent control
tower, one central location to analyze, manage, and govern the rapidly evolving world of agentic AI across every corner of a business. Ericsson and Batelco expanded Batelco’s
mobile broadband network to enhance its 4G and 5G capabilities by strengthening its network coverage and capacity across Bahrain. This expansion highlights the commitment of both companies to
providing advanced digital services to consumers and enterprises, ensuring a boosted connectivity user experience.
Network and Mobile News
Oracle is now using connectivity
from Starlink, the world’s first and largest satellite constellation using a low Earth orbit to deliver broadband internet, to enable high-speed communications for the Enterprise
Communications Platform. Vodafone has successfully made the world’s first space video call using normal 4G/5G smartphones and satellites that will allow multiple users in areas of no mobile
coverage to make and receive video calls, access the Internet and use online messaging services. It is the only satellite technology of its kind built to offer a full mobile broadband
experience and paves the way for universal digital connectivity and the closure of
