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AI is Crucial for Digital Transformation

By: Tim Young

Let’s start with two things you already know: (One) The digital business model has exploded in recent years, and (Two) the spoils of that massive growth has largely eluded the communications service providers that enabled the revolution to take place. We know that OTT offerings have soaked up most of the profit, and have undercut content offerings from CSPs. According to a report released earlier this year by Accenture and the World Economic Forum, communications ARPU has declined by between 13 and 36 percent since 2012, across all regions…

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Vendor Spotlight: Mobileum

By: Scott St. John

The industry is expanding at an unprecedented pace and showing no signs of slowing. In fact, it would seem the pace is accelerating particularly in key areas such as big data, customer experience management, security, and artificial intelligence technologies. Companies, and investors, are rushing to seize these emerging market opportunities. Pipeline had a chance to meet with many of these companies at Mobile World Congress 2017 in Barcelona last month. But one company is doing something different and stands out from the crowd…

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CSP to DSP: More than a Name Change

By: Nancee Ruzicka

As the world goes digital, the role of Digital Service Provider (DSP) becomes decidedly different than that of a traditional communication service provider (CSP). Moving up the value chain to deliver the end-to-end, “put together” digital services that both businesses and consumers are demanding requires a cultural and operational shift that encompasses everything and everyone from the core of the network to the partners providing applications and content. Numerous studies report that only 10-15 percent of digital services revenue will come from connectivity which makes the transition from CSP to DSP a necessity to protect and increase revenues…

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Three Key Issues with Integrating SDN/NFV and How Service Providers Can Solve Them

By: Dinesh Dhanasekharan

2017 is becoming the year of software-defined networking (SDN) and network function virtualization (NFV). Boosted by early adoption from carriers such as AT&T, communications service providers (CSPs) are beginning to ramp investments in the NFV and SDN ecosystems to the tune of $158 billion by 2021, according to research firm Technology Business Research. The move to a more virtualized, cloud-based network architecture is seen by some as the first layer of the Digital Transformation, where a more open, flexible architecture includes tools such as data analytics and automation…

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The Digital Journey Comprises Customers, Services

By: Cody Bowman

Picture this: Two roads diverge in a wood. One signpost reads, “Customers.” The other reads, “Service.” Unlike the sorry traveler in that Robert Frost poem, telcos must find a way to travel both. The journey to digital transformation is fraught with peril and metaphors, but practically speaking, it comes down to those two factors: customers and service. Telcos must change the way they interact with and serve customers, while also developing and delivering new types of digital services, in ways that are both convenient to the consumer and economical to the operator…

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Putting Customer Retention First through Network Virtualization

By: Bejoy Pankajakshan

The telecommunications industry is going through a period of radical transformation. The 3rd Generation Partnership Project (3GPP) 3GPP/3GPP2 specifications enabled standards compliant networks that transmitted voice, data and video within very closed systems. Ten years ago, customers were served by the phone network for voice, accessed data via WAN or LAN, and it was the broadcast networks which carried video. The era of mobile broadband, however, has created tremendous opportunity to provide a broader range of enhanced services to their customers via new and consolidated technology…

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Managing Customer Quality of Experience (QoE) with Active Assurance for IP Video

By: Wesley Hicks

Service providers are seeing an explosion in the growth of IP based video services in their networks.  Driven by increasing demand for online content sources such as YouTube, HBO GO or the NFL Network and by the emergence of 4K HD content, their networks have seen a 3-fold growth in IP based video traffic from 2014 to 2019.  According to Cisco's Virtual Networking Index, IP video, which consists of both IPTV services offered by the communications service provider (CSP) and over-the-top (OTT) video offered by third party content providers, is now projected to make up as much as 84 percent of all consumer IP traffic by 2019 with OTT expected to be around 83 percent of that number…

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Why is Transformation so Difficult?

By: Mark Cummings, Ph.D.

It has been many years now since the concept of telecommunications transformation emerged, and yet we seem to be having a hard time getting there.  Looking at the last time such a fundamental change was made leads to the conclusion that to achieve transformation, telecommunications companies (Telcos) need to learn to do business with small innovative technology start-up companies and to use business cases to help all portions of their companies to understand the need to implement the resulting innovative technology…

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Exceeding Customer Expectations Shaped by Digital Disruption

By: Chad Dunavant

Digital transformation has introduced a whole new caliber of connectivity to consumers’ daily routines. Amazon’s Alexa can pull up a recipe for the buffalo dip your best friend texted you about, turn on your oven for the dip preparation – and then order you an Uber so you can bring the delicious end-result to your friend’s house before half-time of tonight’s game. Once your Uber arrives, you can stream the nail-biting game on your smartphone, picking up from the exact second that you stopped watching on your TV…

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Letter from the Editor

By: Tim Young

“I take pleasure in my transformations. I look quiet and consistent, but few know how many women there are in me.”― Anaïs Nin Fact: in the bustling world of technology, media, and communications, CSPs aren’t the sexy companies. Device manufacturers, app developers, content producers, and lots of other kinds of companies get the great headlines and the popular booths at MWC and CES. They’re the well-lit actors treading the boards in front of adoring audiences. CSPs, more often, are the stage managers, the lighting designers, and the guys pulling the ropes to raise and lower the curtains…

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Telecom Industry News - April 2017

By: Jim Schakenbach

The last month of the first quarter saw big changes underway across the telecom industry. Global connectivity continued to make great strides and the drive to establish new standards kept pace to ensure seamless integration of new systems, devices, and networks. The Internet of Things continued to dominate industry news as the millions of devices getting connected turn into billions – an industry unto itself growing at an annual pace well into the double digits. And who can forget the government? The FCC and its position on regulations continued to evolve as the new administration in Washington gradually takes shape…

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