Singtel Group Partners With Digital Industry Singapore To Accelerate AI Transformation and Boost Industry Innovation

Singtel announced a strategic partnership with Digital Industry Singapore to accelerate a multi-year AI transformation programme across its businesses and strengthen its capabilities in AI-enabled operations, digital infrastructure, customer platforms and workforce development.

As part of the first phase of this transformation journey, Singtel Singapore will receive support from DISG to strengthen its foundational AI capabilities across the organisation – including developing and hiring AI talent, establishing governance and technology frameworks, and building enterprise advisory and implementation expertise to support AI deployment at scale.

This partnership is in line with Singapore’s National AI Strategy 2.0, which aims to strengthen sovereign digital capabilities, grow local AI talent pipelines and develop globally competitive AI leaders capable of driving long-term economic growth and industry transformation.

Mr Yuen Kuan Moon, Singtel Group Chief Executive Officer, said: “Having been part of Singapore’s growth journey, we’re committed to supporting the country’s next lap by championing enterprise transformation with AI. This grant is a strong vote of confidence in the Group’s role in advancing Singapore’s AI ambitions and strengthens our position as a leading digital infrastructure and technology partner. As an adopter, provider and enabler of AI, Singtel is embedding intelligent technologies across  our operations, delivering trusted enterprise-grade solutions that help customers move from pilot to scale, and providing secure, sovereign platforms and digital infrastructure to support adoption across industries. Ultimately, our goal is to create real impact not just for our business, but for Singapore, future-proofing our industries to be more competitive and resilient in the AI era.”

Mr Ng Tian Chong, Chief Executive Officer, Singtel Singapore, said: “Singtel Singapore has embedded AI across every touchpoint in our business and are working on building more autonomous and resilient networks, improving customer experiences through agentic AI, and enabling enterprises to deploy AI securely through intelligent digital platforms. This partnership reinforces our commitment to not just transform our own operations, but to help enterprises and the industry unlock new value, improve productivity and innovate with confidence. The support from DISG will help us accelerate this transformation while strengthening Singapore’s broader digital ecosystem.”

The Singtel Group is uniquely positioned in this transformation as an adopter, enabler and provider of AI. Across the Group, AI is embedded into customer engagement, network operations, cybersecurity, enterprise platforms and digital infrastructure.

As an adopter, Singtel Singapore is integrating AI across customer engagement, network operations and enterprise services to improve responsiveness, efficiency and resilience. In customer care, AI supports both agents and customers through capabilities such as real-time assistance, intelligent routing and conversational AI.

In enterprise services, platforms such as CUBΣ incorporate AI-enabled orchestration to help enterprises manage performance, connectivity and security more dynamically. Singtel Singapore also gradually plans to expand these capabilities through additional tools and services that leverage AI.

At the network level, Singtel Singapore is strengthening its core network architecture and moving towards more autonomous networks where AI can predict issues, optimise performance and boost recovery and resilience in complex digital environments. These efforts will support the demands of technologies, such as robotics, IoT and autonomous systems, as well as rising expectations for seamless, intelligent and real-time digital experiences.

As a provider, NCS develops and deploys enterprise-grade AI platforms and applications across Asia Pacific. As an enabler, Nxera and RE:AI provide AI-ready data centres, GPU infrastructure, cloud platforms and digital infrastructure that support secure and scalable AI adoption.

The first phase of the partnership will focus on strengthening Singtel Singapore’s foundational AI capabilities across several areas, including:

The initiative is expected to create new high-value AI-related roles, while accelerating large-scale upskilling and reskilling efforts across the organisation.

Singtel has already trained some 13,000 employees in Singapore, and Singtel Singapore aims to train 3,000 employees as AI practitioners and another 300 as AI specialists. These efforts will deepen AI expertise across the organisation while equipping leaders and teams to operate effectively in increasingly AI-enabled environments.

Beyond its operations, the Singtel Group supports enterprises, SMEs and communities in strengthening AI, digital and cybersecurity capabilities through initiatives such as AI.dea, Cyber Elevate and digital literacy programmes.

Since 2015, the Group has digitally enabled more than one million individuals and SMEs across its markets through programmes focused on digital inclusion, workforce development and technology adoption.

Source: Singtel media announcement