ServiceNow and Lenovo Help Organizations Reduce Costs, Accelerate Productivity, and Improve Governance With AI-Native Operations

Lenovo and ServiceNow announced an expanded multi-year strategic agreement to enable enterprises to reduce IT support costs, accelerate employee productivity, improve operational control, and strengthen governance through AI-native workflow automation.

By combining Lenovo’s real-time device intelligence, digital workplace services, and device lifecycle management capabilities with the ServiceNow AI Platform, organizations can automate key workflows end to end across the device lifecycle, delivering more consistent and scalable operations with enhanced security, visibility, governance, and control across operations.

At Knowledge 2026, Lenovo and ServiceNow are introducing a connected solution designed to simplify operations and enable more efficient, controlled, and scalable service delivery. The solution combines:

“Most enterprises are not struggling to adopt AI. They are struggling to operationalize it across fragmented environments,” said Rakshit Ghura, vice president and general manager, digital workplace solutions at Lenovo. “Companies don’t need more AI pilots. They need measurable outcomes. This collaboration with ServiceNow is focused on delivering that, reducing costs, improving productivity, and giving IT leaders real control over their operations.”

"Lenovo's integration of device intelligence with the ServiceNow AI Platform demonstrates how enterprises can operationalize AI across endpoints, workflows, and services at scale," said Michael Park, senior vice president, global partnerships and channels at ServiceNow. "By combining real-time endpoint data with a platform that orchestrates any AI model, any data, and any workflow, organizations can move from fragmented operations to consistent, intelligent outcomes across global environments. The partners moving with AI right now are the ones who will define what enterprise services look like for the next decade."

Lenovo's device intelligence platform analyzes data across a global footprint of enterprise endpoints—creating a continuous feedback loop between device performance, service operations, and business workflows. ServiceNow operationalizes that intelligence through AI-driven workflow automation, enabling organizations to orchestrate actions across systems, teams, and services.

Based on Lenovo’s internal testing, this approach enables:

The collaboration expands Lenovo’s ability to deliver managed AI services for enterprise organizations from 5,000 to 50,000 employees. By combining Lenovo’s global delivery infrastructure with ServiceNow’s AI platform and ecosystem, enterprises can accelerate time to value while reducing the risk and cost associated with large-scale transformation programs. Organizations can standardize service delivery, improve performance, and scale AI operations without rebuilding systems market by market.

The collaboration launches across Australia, New Zealand, Hong Kong, Singapore, and Ireland, with continued global expansion planned. ServiceNow will support this with global partner management, multi-geo onboarding, and dedicated enablement resources. This enables multinational organizations to deploy a consistent operating model across regions while maintaining local flexibility and governance.

Source: Lenovo and ServiceNow media announcement