ServiceNow Hits $1 Billion in AWS Marketplace Transactions As Enterprises Rapidly Adopt AI at Scale

ServiceNow and AWS announced a platform expansion as companies rapidly deploy and scale agentic AI across the enterprise, which follows a significant milestone of ServiceNow AWS Marketplace transactions surpassing $1 billion. The expansion introduces a governance architecture for mutual customers built on ServiceNow AI Control Tower and Amazon Bedrock AgentCore; new AI agent integrations for enterprise security, IT operations, and telecommunications that detect, act, and resolve issues; and a native developer integration that lets teams build and deploy ServiceNow applications directly from Kiro, the AWS agentic integrated development environment (IDE), so that developers can move from idea to impact faster.

ServiceNow’s $1 billion milestone reflects something larger than a commercial threshold. Enterprises are consolidating their AI infrastructure around platforms they trust, and increasingly, that means combining cloud and foundation model services with orchestration, governance, and workflow execution. ServiceNow’s platform expansion with AWS is a direct response to that demand: customers who have already committed to both platforms now have a single, connected architecture to deploy and scale AI. The AI workloads they've already built and deployed on AWS can now be governed, audited, and wired into the ServiceNow workflows that run their business, without rebuilding anything from scratch.

“The enterprises leading in AI are deploying it, at scale, across their most critical operations on a trusted governance architecture. ServiceNow and AWS are meeting that moment together,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “ServiceNow's orchestration and governance capabilities combined with AWS's cloud and model infrastructure is the architecture that makes that possible, and the $1 billion in AWS Marketplace transactions shows that the market agrees.”

“Organizations aren't experimenting with AI anymore, they're operationalizing it,” said Chris Grusz, managing director of technology partnerships at AWS. “ServiceNow and AWS are delivering the architecture to make that real: unified governance, trusted infrastructure, and developer tools that take AI from idea to impact. With more than $1 billion in AWS Marketplace transactions, the momentum is clear. Now we're making it easier than ever to deploy, govern, and scale AI agents across the enterprise.”

Enterprises scaling agentic AI face a common problem: agents built on different models, governed by different teams, with no unified view of what they are doing or whether they are working. ServiceNow AI Control Tower and Amazon Bedrock AgentCore address this together. Amazon Bedrock AgentCore provides the flexible foundation to build agents on the models and infrastructure customers trust, while ServiceNow AI Control Tower delivers the unified control plane to help govern how those agents operate across the business. Leading enterprises are building toward this architecture now.

“At TEKsystems Global Services, we don't just implement AI transformation for our customers, we live it,” said Matt Payne, senior vice president and head of TEKsystems Global Services. “ServiceNow's AI Control Tower gives us enterprise-wide governance to deploy and manage AI agents with confidence, across our own operations and the complex client environments we support. Combined with Amazon Bedrock AgentCore, it's a single place to govern, manage, and orchestrate every AI agent, model, and workflow, whether built in ServiceNow or AWS. That hands-on experience is our edge. We know what it takes to move AI from pilot to production at enterprise scale because we're doing it ourselves.”

Across security, IT operations, and telecommunications, manual triage and system handoffs compound risk and delay outcomes. ServiceNow AI specialists working alongside AWS AI agents handle these workflows end to end, with humans in the loop to guide important decisions.

ServiceNow is bringing the ServiceNow SDK with Build Agent skills natively into Kiro, giving developers the ability to build and deploy ServiceNow applications, including AI agents, directly from the AWS IDE. With a single-click install from the Kiro Power Marketplace, developers can scaffold applications, configure workflows, and create AI agents through prompt engineering without ever leaving their IDE. Because everything runs natively on the ServiceNow AI Platform, developers get enterprise governance and security without any additional configuration.

Source: ServiceNow and AWS media announcement