Salesforce and Workday Form Strategic PartnershipSalesforce and Workday Form Strategic Partnership, Unveil New AI Employee Service Agent
Salesforce and Workday announced plans for a new AI employee service agent that will automate time-consuming tasks, provide personalized support, and surface data-driven insights that help employees work smarter and faster. The combination of Salesforce’s new Agentforce Platform and Einstein AI with the Workday platform and Workday AI will enable organizations to create and manage agents for a variety of employee service use cases. This AI agent will work with and elevate humans to drive employee and customer success across the business. Powered by a company’s Salesforce CRM data and Workday financial and HR data, the new AI employee service agents have a shared, trusted data foundation to communicate with employees in natural language, with human-like comprehension. As a result, taking action as part of onboarding, health benefit changes, career development, and other tasks will be easier than ever. When complex cases arise, the AI employee service agent will seamlessly transfer to the right individual for remediation, maintaining all the previous history and context for a smooth hand-off. This unique approach of humans and AI seamlessly working together will result in greater productivity, efficiency, and better experiences for employees. This is only possible by having the data, AI models, and apps deeply integrated. “The AI opportunity for every company lies in augmenting their employees and delivering incredible customer experiences,” said Marc Benioff, Chair and CEO, Salesforce. “That’s why we’re so excited about our new Agentforce platform which enables humans and AI to drive customer success together, and this new partnership with Workday, to jointly build an employee service agent. Together we’ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently.” “Employees, customers, and financials are the three most fundamental elements of any business,” said Carl Eschenbach, chief executive officer, Workday. “By integrating our platforms, datasets, and powerful AI capabilities, Salesforce and Workday are empowering our customers to deliver unmatched AI-powered employee experiences that ultimately lead to happier customers and drive unprecedented business value.” This new strategic partnership will bring together the two most widely used cloud platforms in business to transform work and create new employee experiences powered by generative AI. The partnership will deliver:
Benefits to Employees Through natural language conversations, employees can get instant support from their AI employee service agent — whether working in Salesforce, Slack, or Workday. It will provide contextual assistance by understanding requests, retrieving relevant knowledge and insights from unified Workday-Salesforce data sources, then automating resolution across platforms.
“As a leading global commercial real estate services firm, we are extremely focused on ensuring our employees are supported and engaged, which has a direct impact on client service,” said Sal Companieh, Chief Digital and Information Officer, Cushman & Wakefield. “The ability to streamline workflows across two of our most used platforms – Workday and Salesforce and deliver more personalized AI-powered employee experiences will be a game changer for us.” Source: Salesforce and Workday media announcement |