Ribbon’s Cloud Native Technology Partners with Agentforce Contact Center in the Public Cloud

Ribbon announced that Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition and Policy and Routing Engine in the public cloud to accelerate time to market for its new agentic AI contact center offering, Agentforce Contact Center.

Ribbon’s cloud native containerized voice communication solution, including SBC CNe and PSX, routes and helps secure voice calls to agentic AI and human agents using Agentforce Contact Center. Ribbon Professional Services and Salesforce worked closely together to roll out Ribbon software on multiple AWS instances. 

“Our ability to deliver this solution reflects years of work to fundamentally change how we build and deliver communications software,” said Sam Bucci, EVP and COO at Ribbon. “Through Salesforce, customers can deploy new instances of our software in hours instead of months and gain greater resiliency. I’m extremely proud of this collaboration, which showcases how modern telecom networks are deployed.”

Source: Ribbon media announcement