Lumen Technologies Accelerates Cloud-First Strategy with Amdocs, Expands Migration of Enterprise Billing Platform to Microsoft Azure

Amdocs announced that Lumen Technologies is accelerating its cloud-first strategy with Amdocs, expanding the migration of mission-critical platforms to the public cloud with the migration of one of its enterprise billing platforms to Microsoft Azure.

This engagement builds on the ongoing collaboration between Lumen and Amdocs and represents a continued step in Lumen’s strategy to transition mission-critical enterprise platforms to the public cloud. The initiative supports Lumen’s cloud-first strategy by using Microsoft Azure to enhance resilience, improve operational agility, and enable greater scalability, while maintaining the reliability required for customer-critical workloads.

Lumen’s billing platform plays a central role in supporting its enterprise revenue operations, making this migration a key milestone in evolving Lumen’s enterprise platform landscape to support growing demand and innovation.

As part of the engagement, Amdocs will apply its agentic, AI-enabled migration capabilities through Amdocs Operating System framework (aOS) to accelerate complex cloud journeys, reduce transformation risk, and embed continuous optimization from day one.

“Enterprise billing is a foundational capability for how we serve our business customers. By working with Amdocs to migrate one of our billing platforms to Microsoft Azure, we are strengthening resiliency and scalability while improving operational efficiency,” said Chad Naeger, Chief Information Officer at Lumen.

“As Lumen advances its multi-cloud transformation, partners like Amdocs play a critical role in helping us migrate and modernize mission-critical applications and platforms across Microsoft Azure, Google Cloud, and AWS,” said Sulabh Sood, Vice President of Cloud Transformation at Lumen.

"We are proud to continue supporting Lumen in advancing its cloud strategy by migrating its mission-critical enterprise billing platform to Microsoft Azure,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “This engagement reflects Amdocs’ role as a long-term partner in operating and evolving core consumer and business platforms, ensuring reliability while enabling scalable growth in the cloud.”

Source: Amdocs media announcement