Global Tier 1 Telcos Choose BSS Magic

Global Tier 1 Telcos Choose BSS Magic for AI Results

Totogi’s telco-specific ontology enables production deployments without replacing legacy BSS systems

Totogi announced that Multiple Tier 1 operators have deployed BSS Magic in production environments with measurable results. Designed to sit across legacy BSS and OSS environments, BSS Magic uses a telco-trained ontology to create a digital twin of the operator’s business—creating AI-powered workflows to support quoting, provisioning, migrations, and more without professional services extensions or a change of systems.

Examples of tier 1 operators deploying AI use cases into production environments:

Order creation efficiency: A Southeast Asian multi-play operator slashed order time by over 80%—from 5 minutes to under 50 seconds—by deploying an AI agent for basket creation, validation, and intelligent suggestions. Reps adopted the new flow immediately, bypassing workarounds that had plagued upsell rates.
Quote repair for revenue restoration: A North American Tier 1 quad-play telco cleared a $200K backlog caused by buggy CPQ logic. Totogi deployed an agent in one week that anticipated errors and fixed issues in under 30 minutes per case—no platform migration or custom code required.
Modernization without disruption: A European tier 1 telco engaged Totogi after legacy vendors proposed an 18-month migration timeline for its BSS modernization project. Totogi ran a successful pilot in under 30 days. Now, BSS Magic is leading the migration project—without downtime or disruption.
Migration in days, not months: A tier 1 mobile operator completed a full billing migration in just 14 days (as opposed to the typical 4–8 months). Totogi’s agent auto-mapped 18 interfaces, validated data in real time, and cut TCO by 75%—with no downtime.
Upgrade acceleration: A leading telco compressed 6-week release cycles to just 4 days using Totogi’s agent-led model—automating test orchestration and reducing coordination overhead.
Architecture simplification: An APAC operator reduced manual software development by 42% by replacing point-to-point integrations with a shared ontology layer.

“BSS Magic is the real deal when it comes to AI,” said Danielle Rios, acting CEO of Totogi. “We’re delivering significant results inside telcos with massive legacy estates, without a single vendor swap or forklift upgrade. You keep what works. The AI agents sit across your systems, understand your telco’s business model, and start solving problems immediately. Customers go from skepticism to production in under a month.”

BSS Magic is powered by Totogi’s telco-specific ontology, leveraging and extending standards like TM Forum and pre-trained to understand 90% of a CSP’s operating model out of the box. Unlike siloed AI embedded in legacy vendor stacks, BSS Magic works horizontally—spanning hundreds of enterprise software systems to build a unified digital twin of the operator’s environment. Telcos can scope a project in days, see impact in weeks, and scale over time—no consultants required.

Source: Totogi media announcement

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