FedEx and ServiceNow Expand Strategic Collaboration With New AI-Powered Supply Chain Solution

FedEx and ServiceNow announced that they are furthering their collaboration by embedding trusted logistics intelligence from FedEx Dataworks — the insights and intelligence platform moving FedEx beyond transportation — directly into existing ServiceNow Source-to-Pay journeys as well as building net-new Supply Chain Management workflows. The companies will seek to optimize workflows to improve supply chain visibility, exception management, and customer experiences, beginning with a suite of procurement solutions.

“As the pace of change accelerates, supply chain transformation is the only way forward,” said Bill McDermott, chairman and CEO of ServiceNow. “That’s why I’m proud to partner with FedEx, home to the world’s richest datasets on the movement of goods, people, and commerce — combining ServiceNow’s agentic workflows with FedEx intelligence to power resilient value chains that never stop running.”

“The physical scale and reach of the FedEx global network generates more than 2 petabytes of data daily,” said Raj Subramaniam, president and chief executive officer of FedEx Corporation. “The expanded collaboration with ServiceNow and FedEx Dataworks combines and leverages the power of this network DNA with ServiceNow’s AI-driven capabilities. By bringing our strengths together, we are improving customer workflows and making supply chains smarter for everyone.”

Supply chain disruptions remain pervasive, with rising fragmentation and complexity increasing both costs and operational anomaly for large enterprises. The industry has long prioritized increased visibility to establish a clear understanding of the “what” and “where.” The new solution from FedEx and ServiceNow enables the “what’s next” and utilizes data insights like shipment delays from the FedEx physical network to automatically trigger workflows to help resolve disruptions.

An intelligent Source-to-Pay solution suite will extend the value of ServiceNow Source-to-Pay Operations by infusing data, signals, and domain expertise from FedEx Dataworks directly into ServiceNow AI-driven procurement workflows. Instead of toggling between systems, procurement teams get near real-time logistics intelligence surfaced at the moment of decision, inside the platform where they already work.

Together, FedEx and ServiceNow look forward to exploring other innovations that help define the future of intelligent supply chain management.

Source: FedEx and ServiceNow media announcement