DNA Awards Contract to Qvantel for Digital BSS to Enhance Business Agility and Strengthen Market-Leading Customer Satisfaction

Qvantel announced it has secured a significant multi-year contract from leading Finnish operator, DNA, to extend the DNA-Qvantel partnership. Operating on Google Cloud, Qvantel’s digital BSS is driving unparalleled efficiency across DNA’s mobile, TV, and broadband operations. 

This multi-year contract extension is a testament to the successful collaboration between DNA and Qvantel. DNA is committed to offering the best possible customer experience, a goal underscored by regularly being voted the provider with the most satisfied mobile and broadband customers in Finland. Qvantel’s digital BSS, which is part of Qvantel Flex Suite the company’s AI-driven BSS and monetization suite, has been instrumental in maintaining DNA’s position as a market leader, offering the agility to quickly bring new offers to market, a critical factor as DNA expands its range of digital services and equipment. This capability is increasingly vital for driving growth.

DNA's focus on customer satisfaction has spurred significant growth, establishing it as Finland's second-largest mobile operator, boasting the highest data usage per SIM in Europe and leading the country’s fixed broadband market. As part of the Telenor Group, DNA is the fastest-growing operator within Telenor Nordics. Their shift towards digital services and 'beyond connectivity' offerings, such as security, IoT, and entertainment solutions for both consumers and businesses, exemplifies the industry's digital transformation.

Vesa Savolainen, Vice President of BSS and CRM at DNA, stated, “Delivering an exceptional customer experience is the cornerstone of our growth strategy. It enables us to introduce new services to our existing customer base and attract new ones. Our solid partnership with Qvantel has laid the agile BSS foundation essential for our top-tier customer satisfaction. As part of our partnership, DNA and Qvantel are working together using AI to accelerate the rate of innovation. Agility and innovation have always been central to the DNA and Qvantel partnership and the use of AI as the next step in enabling faster innovation.” 

Flaviano Gonzalez, VP Europe at Qvantel, commented, “We are thrilled to continue our partnership with DNA through this multi-year contract extension. Our commitment to innovation and expanding the capabilities of offers will support DNA's growth ambitions and help maintain its status as Finland’s most successful operator with the most satisfied customers.”

Source: Qvantel media announcement