Customers Bank Announces Strategic Collaboration with OpenAI to Redefine the Commercial Banking Operating Model

Customers Bank announced a multiyear strategic collaboration with OpenAI to deploy artificial intelligence across its commercial banking operations, marking a defining moment in the Bank’s transformation. This collaboration will position Customers Bank to become one of the first AI-enabled regional banks in the United States.

Leveraging OpenAI’s advanced models, the Bank will seek to reimagine its lending, deposit, and payment lifecycles, with strict data governance and regulatory transparency at its core. This is an expansion of the relationship, which began in 2023 when Customers Bank was an early adopter to deploy ChatGPT Enterprise.

“We expect a fundamental re-engineering of how Customers Bank operates,” said Sam Sidhu, President and CEO of Customers Bancorp. “We have spent the last year building the operational and governance infrastructure to deploy AI at scale. Today, 75% of our team members use tools powered by OpenAI. This strategic collaboration with OpenAI gives us the frontier models, engineering expertise, and ability to co-create a roadmap toward becoming an AI-native bank. This strategic engagement positions us to be the leader in AI adoption among regional banks. By the end of 2026, our bankers will spend more of their time on the work that creates value for clients and our shareholders.”

This collaboration involves direct onsite engagement with OpenAI’s technical teams and resources. Rather than adopting off-the-shelf AI tools, the deployment allows Customers Bank to work with OpenAI to build custom AI capabilities on the Bank’s own processes, data, and institutional knowledge, starting with three areas where the opportunity is greatest. This allows dedicated bankers to invest more time in Customers Bank’s single point of contact model, keeping customer relationships fully human. All AI capabilities will be deployed within Customers Bank’s secure, enterprise-grade infrastructure, and designed with strict data governance, access controls, and risk management built in from day one.

AI deployment at Customers Bank is already in production and advancing rapidly. In this next phase, the Bank will target end-to-end workflow orchestration across three domains that define commercial banking performance: