Cerillion gives CSPs a
B2B boost with new product launch
Cerillion announced the general availability of Cerillion 21.1, a major new release of its pre-integrated BSS/OSS suite, designed to help Communications Services Providers (CSPs) maximise their potential in the burgeoning B2B market.
Building on more than
two decades of experience supporting the full range of consumer and business
communications services, Cerillion 21.1 brings together the best of both worlds
with digital first service management, mass market process automation and
enterprise-wide analytics. Product highlights include:
- Streamlined B2B Sales.
Introduced as a completely new feature in Cerillion 21.1, Lead and
Opportunity Management builds on the existing CPQ (Configure-Price-Quote)
capabilities to provide a Cerillion-native B2B sales module for managing
the complete lead > prospect > customer lifecycle. With the ability
to convert leads into accounts and create opportunities linked to leads or
accounts, Cerillion unifies the whole B2B sales workflow in one
pre-integrated suite.
- Post-Sales Service Optimisation. New updates to Service
Manager optimise B2B service management for bulk terminations
and mass change orders.
- Remote Working Models.
Cerillion 21.1 helps business customers to support their employees who
work from home with a dedicated portal for managing the ‘split billing’ of
their communications services. Using a Self
Service employer account, business administrators can manage
which elements of an employee’s residential package will be paid for by
the company, whilst employees retain control and billing responsibility
for other service options and upgrades.
- Universal CRM Portal.
Cerillion CRM Plus has been extended and enriched with plug and play
integration of external data, making it a configurable portal and single
source of the truth for all CSP users. Thirty party data ‘cards’ can be
quickly integrated into user dashboards through open APIs or via Business
Insights widgets, supporting both B2B and B2C use cases.
- Containerised Deployment. In addition to feature enrichment, Cerillion
continues to evolve the architectural flexibility of the product suite,
with containerised deployment on Red Hat OpenShift now available across
its cloud, hosted and on-premises deployment options.
“The B2B market has
long been heralded as the prized battleground for CSPs looking to create new
revenue streams and leverage new technologies such as 5G, but many are still
dogged by the inefficiencies and spiralling costs of integrating and
maintaining heavily customised B2B systems,” commented Louis Hall, CEO of
Cerillion. “Cerillion 21.1 addresses these issues head-on, empowering B2B sales
teams whilst ensuring services are fulfilled efficiently, through an exciting
set of new pre-integrated features and self-service capabilities.”
Cerillion delivers
continual updates and enhancements through its Evergreen Software Model, which
provides access to biannual software releases and ensures that its customers
benefit from working with a vendor with a true product philosophy. Cerillion
21.1 is already under delivery to 2 customers, including the recently announced
10-year
contract with Telesur.
Source: Cerillion media announcement