Amdocs Entitlement Server Sets New Industry Performance Benchmark on Microsoft Azure

Amdocs announced that its Entitlement Server, the core of the Amdocs eSIM Cloud, has achieved a sustained 12,000 Transactions Per Second across three geographically distributed Microsoft Azure regions in a production-grade, active-active deployment. This milestone represents one of the highest publicly benchmarked throughput levels for a carrier-grade entitlement server.

Achieved in collaboration with Microsoft and aligned with Azure’s Well-Architected Framework, the benchmark demonstrates the platform’s ability to deliver sub-second latency, continuous availability, and resilience at scale, even during peak demand events such as device launches, mass eSIM activations, and nationwide Rich Communication Services (RCS) rollouts.

As the entitlement server evolves into a strategic control point between devices, networks, and digital services, performance and resilience have become critical differentiators. Industry recognition reflects this shift, with Counterpoint Research naming Amdocs the #1 Pacesetter in both the 2025 Entitlement Server and eSIM Orchestration rankings.

This benchmark highlights a new standard for evaluating entitlement platforms: sustained throughput and multi-region resilience under real production load. As eSIM adoption accelerates across smartphones, wearables, vehicles, and IoT, operators require platforms that can scale to billions of transactions without compromise.

Built as a cloud-based software platform (SaaS), the Amdocs Entitlement Server is designed to deliver the scale and reliability required by large telecom operators. Its modular architecture and automated cloud management enable it to scale on demand, introduce updates without service interruptions, and quickly launch new services. The platform supports the full range of entitlement capabilities — from eSIM activation and device pairing to advanced messaging (RCS), voice services over LTE and Wi-Fi (VoLTE/VoWiFi), 5G network capabilities, and emerging satellite connectivity — all within a single, proven platform used by operators worldwide. The Entitlement Server leverages the latest technology from the Amdocs aOS Cognitive Core, ensuring efficient scale and seamless operations.

Key benchmark highlights include:

“This achievement reinforces our commitment to delivering proven, carrier-grade platforms for the world’s largest operators,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs. “The Entitlement Server brings the same cloud-native and AI-enabled foundations that span our portfolio, capitalizing on Amdocs aOS and Cognitive Core capabilities. “Together with Microsoft, we are enabling service providers to scale confidently and support the next wave of digital services.”

“This benchmark demonstrates what becomes possible when carrier-grade telecom workloads are architected for the hyperscale cloud from the ground up,” said Igal Figlin, Corporate Vice President – Azure Compute at Microsoft. “By engineering the Amdocs Entitlement Server to the standards of our Well-Architected Framework across three active Azure regions, we’ve proven that the most demanding telco operations can run with the same resilience and elasticity that the world’s largest digital enterprises expect.”

Source: Amdocs media announcement