Amdocs Announces Availability of Telco Agents for Customer Experience in Google’s Gemini Enterprise Agent Marketplace

Amdocs announced the availability of Amdocs Telco Agents for Customer Experience in the Google Gemini Enterprise Agent Marketplace, Google Cloud’s platform for building and deploying enterprise-grade AI agents.

These agents are now featured as part of Google Cloud’s partner-built agents ecosystem in Gemini Enterprise, as announced at Google Cloud Next 2026, underscoring Amdocs’ role in shaping the next wave of enterprise AI innovation. Built on Google Cloud’s Gemini Enterprise platform, Amdocs Telco Agents for Customer Experience enable communications service providers to automate key customer-facing and operational processes, including customer care interactions, service request handling, issue resolution, and order orchestration.

The agents can reason, orchestrate, and execute end to end telco processes, improving resolution speed, cost efficiency, and customer satisfaction across digital and contact center channels. Built on aOS, Amdocs’ agentic operating system for telcos, the solution combines Amdocs’ Cognitive Core with Gemini Enterprise for CX to coordinate workflows across existing BSS/OSS systems and AI ecosystems. As the intelligence layer within aOS, Amdocs Cognitive Core applies telco-specific reasoning and governance to support scalable AI deployment within live telecom operations.

“Enterprise customers need AI solutions that are not only powerful but also secure, scalable, and easy to deploy,” said Satish Thomas, Vice President, Applied AI & Platform Ecosystem, Google Cloud. “This collaboration brings together Google Cloud’s cutting-edge AI capabilities with Amdocs’ proven industry expertise, offering communications service providers an accelerated path to deploying agentic AI at scale.”

“We’re thrilled to be among a strategic group of companies globally to publish agents on Gemini Enterprise. This reinforces our agentic AI strategy to help CSPs move beyond traditional AI assistants toward autonomous systems that can execute complex service workflows end-to-end,” said Anthony Goonetilleke, Group President Technology and Head of Strategy at Amdocs. “By combining Amdocs’ telecom expertise with Google Cloud’s AI, these agents reduce handling time, improve first call resolution, and enable proactive issue prevention, while maintaining enterprise-grade trust, governance, and security.” 

Source: Amdocs media announcement