U Mobile Renews Business Support System Deal with Ericsson
Partnership covers convergent billing solutions as well as Managed Services
More than 5 million U Mobile pre-paid and post-paid customers are managed by Ericsson’s solution
Ericsson (NASDAQ: ERIC) has further
extended its partnership with U Mobile Sdn Bhd to transform the
Malaysian telecommunications service provider’s Business Support System
(BSS) into an industrialized, real-time converged environment.
Originally signed in 2012, the partnership has been extended
for another five years until 2022. In the ongoing contract, Ericsson is
responsible for competence development, solution design, deployment and
systems integration of the convergent billing solutions, as well as
Managed Services.
Ericsson’s BSS solution enables U Mobile to offer a wider range
of unique services including real-time promotions and notifications,
product and services cross bundling, real-time cost control for postpaid
subscriptions, subscriber personalization, and flexible mobile wallets.
More than 5 million U Mobile pre-paid and post-paid subscribers are
managed by Ericsson.
The five-year Managed Services contract allows U Mobile to
focus its efforts on product development while having clearer visibility
and more control over capital and operating expense.
Wong Heang Tuck, CEO, U Mobile, says: “U Mobile prides
ourselves for always being the first in the country to roll out unique
plans and services. To successfully do so, apart from having an
unlimited commitment to innovate, we need to ensure that we actively
reduce time to market in a way that would not affect customer
experience. Ericsson's billing solutions has played a role in enabling
our customers to enjoy our new services more quickly and efficiently.”
Todd Ashton, Head of Ericsson Malaysia, Sri Lanka and
Bangladesh, says: “As U Mobile's digital transformation partner, we are
bringing fully-converged business and customer support to their
subscribers. Our end-to-end convergent billing and Managed Services help
our partners to strengthen their competitiveness, enable flexibility to
meet market demands, and reduce costs through streamlined operations.”
With more than 200 telecom billing and charging customers
worldwide, Ericsson is the preferred end-to-end BSS partner. Two billion
subscribers are supported by the supplier’s world-class BSS offerings,
helping service providers address new opportunities that demand the
right offer at the right moment.
