Amdocs Selected by Three Scandinavia to Support Customer Engagement Transformation Across Nordic Markets

Transformation program to be delivered on the Amdocs Customer Engagement Platform, part of aOS agentic operating system, enabling a unified, AI-native, future-ready engagement foundation

Amdocs announced that telecom operator Three Scandinavia has selected Amdocs as a strategic partner to support parts of its ongoing business and digital transformation across Sweden and Denmark.

The program is focused on simplifying and modernizing selected customer engagement and commerce capabilities, supporting more consistent and efficient operations across the Nordic markets.

As part of the engagement, Amdocs will contribute its Customer Engagement Platform to help consolidate key processes across marketing, sales and service, enabling more seamless omnichannel experiences and improved operational efficiency. The approach is designed to be implemented in phases, allowing Three to continue to deliver products, services and improvements to customers throughout the transformation.

The initiative will also enable improved use of data and automation to support better decision-making and more streamlined workflows across the customer lifecycle, across both consumer and business segments where relevant.

“Three Scandinavia has always been a challenger in the market, and together with Amdocs we are ready to take the next step to offer our customers a better experience. Through this program, we are taking further steps to simplify how we operate and strengthen the experience we provide to our customers,” said Rajib Eklund, CTIO at Three Scandinavia. “The focus is on building a more scalable and efficient foundation while continuing to develop our commercial offering and maintain momentum in the market.”

“Three Scandinavia has a clear ambition to simplify its operations and enhance customer engagement across its Nordic footprint,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We are pleased to support this journey with our platform and telecom expertise, helping to enable more efficient processes and improved customer experiences.”