Thirdera
Launches ServiceNow-Certified Telecom Offering
The Elite-level ServiceNow partner
has created a powerful front-end to the ServiceNow order management system,
streamlining the intake and validation of orders and accelerating the delivery
of products to telecom customers and partners
Thirdera,
an Elite-level ServiceNow partner, announces the launch of a new certified
industry accelerator for telecommunications companies extending the ServiceNow
Order Management for Telecommunications offering. The foundation of the
offering, which telecoms can get today in the ServiceNow
Store, is a customer portal and assurance dashboard that automates
the intake and validation of telecom equipment orders from customers, partners
and resellers using the Now Platform.
The
telecommunication services industry, which includes fixed-network services and
mobile and wireless services, is a trillion-dollar market projected to grow in
the next few years. And yet, many telecoms are still using outdated, disparate
systems to manage business-critical processes such as order management.
The
Thirdera Telecom & Technology (3T) Service & Order Management offering
is built entirely on ServiceNow and aims to address legacy system challenges by
bringing together a unified data model, helping to ensure consistency between a
telecom’s order management system and its product catalog. By layering in a
powerful customer portal and actionable dashboard on top of ServiceNow®
Order Management for Telecommunications, the cloud-based Thirdera customer
portal simplifies the intake, validation and enrichment of customer orders,
while the assurance dashboard allows order-takers to monitor purchases and
identify potential issues. 3T was co-architected with ServiceNow, demonstrating
the high level of cohesiveness between the partners and their shared commitment
to creating a world-class order management offering for the largest companies.
ngena,
the only global end-to-end orchestrated SD-WAN as a service company, was among
the first telecom companies to use the new 3T offering. “We wanted to improve
the process by which we manage and process complex orders,” said Bart de Graaf,
CEO at ngena. “Thirdera created and implemented an order management offering
and a beautiful customer portal that helps us expedite order enrichment,
increase customer retention and satisfaction, and elevate partner and vendor
engagement.”
As one of
the ServiceNow Partners to achieve all four of ServiceNow Workflow Achievements
(Employee Workflows, Customer Workflows, IT Workflows and App Engine), we are
uniquely positioned to elevate industries such as telecom,” said Jason Wojahn,
CEO of Thirdera, “Order management shouldn’t be a major cause for concern for
telecoms in 2022—we’ve helped them unlock the power of the cloud and deliver
exceptional service and experiences to their clients.”
“As
service providers’ offerings become more connected, so must their business
operations,” said Rohit Batra, head of telecommunications, media and technology
product at ServiceNow. "With end-to-end visibility and service assurance
on a single platform, Thirdera’s telecom offering built on the ServiceNow Order
Management application is helping businesses transform the ordering process and
launch new services quickly to meet customer expectations.”
Source: Thirdera media announcement
