Optima Italia implements Incognito's Digital Experience Solution to support network growth

Incognito solution introduces automation to improve customer experience and reduce truck trips

Incognito Software Systems Inc. , provider of broadband service orchestration software solutions for digital service providers, announced that Optima Italia SpA has launched the Digital Incognito Experience Solution (DX) to streamline and improve the customer experience. With Incognito, Optima can centralize and streamline the management of all the devices on your network to deliver a high-quality, uninterrupted customer experience using a carrier-grade solution that can scale with your network and service development.

As Italy's leading digital business service provider, Optima offers an integrated set of services including electricity, gas, mobile and internet for the business and residential markets. To support a large and growing customer base in major hubs, Optima needed a solution to scale operations that would replace time- and labor-intensive manual processes with an industry-award-winning platform. Aided by Incognito's Auto Configuration Server (ACS) , which complies with Broadband Forum standards, the intelligent Digital Experience platform automates the resolution of technical problems that affect service quality.

Optima selected Incognito to support its automation initiatives based on Incognito's expertise to improve the subscriber experience, reduce operational costs and support the delivery of innovative services in the connected home. " We quickly found that Incognito could deliver a great platform implementation, with the system up and running in a matter of weeks," says Paolo Primiani, voice and network engineer at Optima Italia.

" We are very proud to work with Optima Italia as a technology partner for their deployment of high-speed fiber broadband services to customers in their service areas," said Ricardo Gonzalez, Vice President of Sales for Incognito. " Optima is one of the leading broadband providers in Italy, respected for its dedication to the customer experience. Our mission is to provide telecom operators with tools that help them increase efficiency while reducing costs, and we look forward to contribute to the success of Optima," he adds.

Source: Incognito media announcement