NOVOS FiBER Embraces Their Customer Experience with Help from GOCare

NOVOS FiBER Taps GOCare for Digital Experience Innovation with Focus on Multi-Channel, Seamless Customer Experience

GOCare, a SaaS provider of digital experience software, announced that NOVOS FiBER in Texas has tapped GOCare so customers have the flexibility to communicate over the channel they prefer.  Digital channels offer convenience such as shooting NOVOS a Text, WebChat, or reaching out over Social Media. Of course the phone is always an option as well.  NOVOS FiBER is embracing their customer experience with flexibility at the forefront of their focus.

By partnering with GOCare, NOVOS FiBER knows their Digital customer journeys will be delivered  rapidly due to GOCare’s existing familiarity with the Sonar Software solution used at NOVOS and a combination of GOCare’s industry leading best practices and out-of-the-box capabilities.  NOVOS FiBER will realize the benefits of a solution created by broadband industry executives delivering operational excellence for many other competitive entrants like NOVOS. GOCare is a premium solution with real-time data, a chronological customer journey, and self-help tools  that are convenient and easy to use.

 “As we launch our vision to provide best-in-class fiber services to the Dallas-Fort Worth area, we spent equal energy to define our target customer experience”, said Mike Rowley SVP of Customer Experience at NOVOS FiBER. “We want to simplify the experience and ensure our customers enjoy the interactions and services they have with us. That experience includes automation, flexibility, and advanced, customer-first tools that GOCare uniquely provides.”

“GOCare is proud to partner with NOVOS FiBER to bring innovation to the ISP industry”, stated Mike Roddy, CEO of GOCare. We are excited by the enthusiasm of the team in delivering competitive broadband to a major metropolitan market where customer experience will differentiate NOVOS FiBER from the incumbents. Our familiarity with the SONAR Systems utilized by NOVOS FiBER, and the competitive broadband model pursued by NOVOS FiBER, make GOCare the perfect customer experience solution.” Mike concluded.

Source GOCare media announcement


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