Constellation SaaS Expands Partnership with CSG to Simplify Back Office Implementation and Accelerate Revenue for Broadband Providers

Constellation SaaS, the complete order-to-cash back office for the broadband and fiber customer lifecycle, announced a strengthened strategic partnership with CSG® (NASDAQ: CSGS). The partnership enables broadband providers to deploy a unified billing, care, and back-office ecosystem faster and more effectively. This minimizes operator TCO and maximizes order-to-cash efficiency.

Building on the 2025 integration, this next phase of the Constellation-CSG partnership delivers an API-first platform that ensures broadband providers can move from design to revenue faster. It replaces siloed point solutions with automated, pre-integrated workflows spanning order management, service activation, and billing using proven technologies that support over 80 million broadband and fiber customers in North America. Together, these capabilities enable service providers to scale through greater operational agility, improving the customer experience and reducing churn.

“When broadband operators close more orders and make helping customers easier for their agents, they accelerate revenue,” said Charlotte Field, EVP and Chief Technology Officer at Constellation SaaS. “This new agreement with CSG creates a faster implementation for our clients.”

Together, Constellation and CSG enable broadband providers to:

• Reduce time-to-revenue by shortening implementation cycles for billing, payments, and field operations.
• Launch new markets faster with a pre-integrated, API-first back office from order-to-cash.
• Lower operational complexity by minimizing point solutions, integrations, and vendors.
• Improve speed to activation so technicians can complete first-visit installs and turn up services quickly with no fallout.

“Removing operational overhead and reducing risk is critical to enabling providers of all sizes scale confidently and continue to deliver the experiences their customers expect as volumes grow,” said Reid Jenkins, Vice President of Strategic Business at CSG. “That’s why choosing a future-ready solution today accelerates tomorrow’s success.” 

Source: Constellation Saas media announcement