New product creates a cost-effective way to eliminate network downtime and costly on-site dispatches

Michigan-basedBullsEye Telecom, the leading national multi-location communications solutions provider, launched a new comprehensive diagnostic testing product – VirtualTech. Operated through BullsEye’s Expert Network Center, VirtualTech is a remote diagnostic tool that isolates root causes for intermittent and chronic network issues and provides non-invasive troubleshooting as well as VoIP readiness testing without disrupting day-to-day business operations.  

Through an on-premise device, VirtualTech provides real-time Synthetic testing of (TCP/UDP) advanced diagnostic testing such as “VoIP Trickle” test and UDP Capacity testing, including:

• Circuit review (packet loss, jitter, and upstream/downstream latency)
• VoIP mean opinion score (MOS)
• Firewall port assessment (for the different CPE and Edge devices)
• TCP/UDP stress test – Tests user experience for Internet and VoIP and UC
• Customizable testing periods (Real-time, 4/6/8/24-hour)

The solution is available to BullsEye’s VoIP and broadband customers as an add-on service, and as a stand-alone service to companies who receive broadband and VoIP services through another carrier. 

“BullsEye is committed to delivering cost effective, high quality communication tools. VirtualTech is an innovative tool that quickly isolates and corrects issues to dramatically reduce repair time and the need for costly on-site dispatches,” said Dan Springston, vice president of field operations at BullsEye Telecom.VirtualTech is the latest addition to BullsEye’s growing suite of professional services, all of which are geared toward delivering increased efficiency, reliability, and scalability, while reducing overall costs. BullsEye customers enjoy the day-to-day benefits of having engineers that know the latest technologies and communicate directly with the customer. This is essential for effectively transitioning to an edge-to-cloud/edge-to-data center environment.

Source: BullsEye Telecom  media announcement