Arrow Exterminators Selects Zenoss and ADCom for Managed IT Services

Leading Pest Control Company Modernizes With Managed Full-Stack Monitoring and AIOps

Arrow provides the most environmentally friendly and sustainable approach to pest control and has expanded both organically and through acquisitions with annual revenues exceeding $317 million. Family owned and operated since 1964, Arrow Exterminators believes in going beyond the call for their customers to protect their families, homes and businesses, using the most effective and environmentally responsible methods available on the market today. Arrow is headquartered in Atlanta and provides services in 12 states.

“One of the key attributes ADCom brings to Arrow is the attention to detail and strong account support,” said Brannon Gillis, senior vice president of technology at Arrow Exterminators. “The ADCom-Zenoss solution allows Arrow to focus on our core business and on taking care of our customers, which is protecting their health and property in the most environmentally responsible manner.”

ADCom has been a key partner in Arrow’s recent technology transformation, which included both a hardware refresh and carrier migration. ADCom handled all aspects of the migration, including on-site technicians, remote engineering support, carrier orders and hardware logistics.

One of the key areas of interest to Arrow was ADCom’s industry-leading management platform, VEEUE, which is powered by Zenoss and is integrated with ServiceNow and Sisense. Arrow’s 155 service centers leverage the VEEUE platform, with ADCom providing around-the-clock support via its U.S.-based network operations center.

Zenoss Cloud is the leading AI-driven full-stack monitoring platform that streams all machine data, uniquely enabling the emergence of context for preventing service disruptions in complex, modern IT environments. Zenoss Cloud leverages the most powerful machine learning and real-time analytics to give companies the ability to scale and adapt to the changing needs of their businesses. 

"We’re very proud to be trusted by Arrow Exterminators to modernize their business," said Greg Stock, CEO of Zenoss. "Both Arrow and ADCom share the Zenoss core value of “customers for life,” and that is enabling us to do great things together."

Source: Zenoss media announcement