MWC 2025: New Amdocs Generative AI Suite, amAIz, Brings Together Disparate Data, Advanced Insights and GenAI Capabilities to Simplify and Accelerate Generative AI Adoption

Amdocs announced amAIz Suite, a comprehensive, modular, pluggable offering designed to break down data silos, predict customer needs, and proactively and autonomously act upon them, redefining Generative AI for communications service providers -- regardless of where they are in their data journey. 

“In order to reach a future of agentic experiences, generative AI must be able to autonomously perform tasks, make decisions, and interact with customers,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “That evolution requires a robust data infrastructure, the ability to extract rich insights from diverse sources, and the orchestration of complex actions across business domains and processes. The new Amdocs’ amAIz Suite enables a significant leap forward for service providers, helping them unify data, generate insights and deploy generative AI applications and agents that transform their business, network, and operations.”

 

The Amdocs amAIz Suite is a holistic and modular portfolio of products that can be implemented on any technology stack at any stage of a customer's AI journey. It combines AI, data analytics, a GenAI platform and applications, and the capability to collect and transform data from any source, making it ready for telco applications and GenAI Agents.

This holistic approach integrates machine learning and predictive capabilities over a patented Telco Data Fabric, which efficiently manages and leverages vast amounts of telecommunications data across a CSP’s entire business. It enables a shift from reactive to predictive operations by providing a comprehensive solution powered by amAIz Agents and the newly launched Customer Experience Insights (CXI). This integration breaks down silos and ensures seamless data management and utilization. 

Amdocs amAIz Suite includes: 

Amdocs AI & Data Platform (AIDP): As the agentic era brings ultra-personalized experiences, the Amdocs AI & Data Platform ensures service providers are prepared for the next wave of AI advancements by making sense of large amounts of data. AIDP is telco-verticalized and pluggable into enterprise data strategy blueprints.  This leverages the service provider’s data and AI to compile valuable insights, drive revenue growth, enhance customer experiences, and introduce automation to reduce operational costs, and prepare data for GenAI. 

Customer Experience Insights (CXI): CXI utilizes advanced analytics and AI to deliver real-time insights and predict customer issues across critical touchpoints, including customer care, product, billing, network, and sales. This data-driven approach has been shown to improve customer satisfaction by up to 45% and significantly enhance operational efficiency by turning interactions into actionable insights. 

amAIz Agents: Leverage telco-specific expertise to enhance care, experience, network, operations, sales, services and more:

Amdocs amAIz is powered by collaborations with industry-leading partners like NVIDIA, Microsoft, Google, AWS, Dell and more. Together, these technologies empower CSPs to unlock unprecedented levels of innovation, efficiency, and personalization, ensuring a competitive edge in today’s rapidly evolving landscape. 

Alongside amAIz Suite are Amdocs' Data & AI Services, tailored to align with CSP business goals and solve fragmented data challenges, ensure compliance, and accelerate innovation with AI-ready foundations and workflows. From integrating data sources to deploying service-as-a-software solutions, organizations can evolve their data ecosystem with agility, intelligence, and seamless scalability. 

Source: Amdocs media announcement