ServiceNow Pledges $1.5bn Investment Into UK Business Over Five Years

ServiceNow announced its commitment to the UK market, with plans to invest $1.5bn into its UK business over the next five years. The company plans to expand with new office space, as ServiceNow significantly grows its employee base beyond its current headcount of 1,000 employees. In addition, ServiceNow will invest in the future of AI in the UK by expanding its London and Newport data centres with Nvidia GPUs for local processing of LLM data and offering new skills programmes to reach 240,000 UK learners. The announcement was made as part of today’s International Investment Summit, as Prime Minister, Keir Starmer, brings together 300 industry leaders to catalyse investment in the UK.

ServiceNow’s AI platform connects people, processes, data, and devices to increase productivity and maximise business outcomes. Last month, the company launched its Xanadu platform release with more than 350 new AI innovations. Today, 85% of the Fortune 500 and more than half of the FTSE100 rely on ServiceNow to reduce the complexity across their business and power their productivity. In the UK, ServiceNow works with leading organisations including BT Group, Aston Martin Aramco Formula One(R) Team, and hundreds of public sector bodies, including NHS and the Department for Work and Pensions.

Rachel Reeves, Chancellor of the Exchequer said: “This investment is a huge vote of confidence in the UK’s tech and AI sector, and is exactly the kind we want to see as we grow the economy.

“That’s what the International Investment Summit is all about too. Showing global investors and business that Britain is open for business.”

ServiceNow Chairman and CEO Bill McDermott said: “The United Kingdom is embracing technology transformation at scale. In this new age of AI, the country continues to be a global leader in driving innovation for the benefit of all its communities.

“Our investment accelerates the UK’s push to put AI to work, empowering people, enriching experiences, and strengthening societal bonds. Together, ServiceNow and our customers across the UK are delivering a future where technology benefits everyone.” 

ServiceNow’s recent AI Maturity Index, developed in partnership with Oxford Economics, found that 85% of UK businesses plan to increase investment in AI in the next year. As the demand for AI solutions continues to grow, ServiceNow plans to bring Nvidia GPUs to its UK data centres, based in London and Newport, to support UK processing of data on its LLMs. Today’s commitment also supports increased computing capacity in ServiceNow’s UK data centres, powering domain specific LLMs for UK customers and governments.

Hena Jalil, MD, Business Digital, BT Group said: “AI will enable our teams to provide our customers with better products and services, faster. So, we warmly welcome this AI investment from ServiceNow into the UK which also underscores the UK's position as an attractive destination for innovation."

As the AI revolution impacts the way we work, ServiceNow is engaged in upskilling talent to meet the needs of the future workplace. Through its new global initiative, ServiceNow University, ServiceNow has committed to reaching 240,000 UK learners by 2027, helping them to unlock the value of the Now Platform and put AI to work for career growth. Through current partnerships with Northeastern University and local partners such as Randstad, QA and Sparta Global, there are currently nearly 30,000 UK learners engaged in ServiceNow skills learning, supporting them in reaching new career opportunities with ServiceNow’s vibrant ecosystem.

ServiceNow’s rapid growth in the UK extends to its employee base, which has more than doubled in size over the past five years to surpass 1,000 employees. ServiceNow will continue to expand its headcount across all roles to support AI innovation and adoption in the region.  

Damian Stirrett, Group Vice President and General Manager, UK and Ireland, ServiceNow said: “The extent of ServiceNow’s growth in the UK speaks to the demand for solutions that can simplify the world of work for any employee, in any role, in any industry. The speed of change and innovation is continuing to accelerate. For British businesses, we need to leverage the opportunity of AI to keep pace and close the productivity gap. With this investment to grow our team, our offices and our ecosystem, we are excited to play an active role in the country’s path to prosperity.” 

To meet the needs of its growing team, ServiceNow plans to invest in expanded office space in the UK. The company currently has offices in Staines and Central London, and its award‑winning culture remains front and centre. ServiceNow is proud to have been awarded first place in UK Great Places to Work 2024. It has also been recognised for its efforts in diversity, inclusion and belonging by WorkingMums and, most recently, named a Best Place to Work for Disability Inclusion in the UK.

Fulfilling its purpose to make the world work better for everyone, ServiceNow has also been an active contributor to local charitable and sustainability projects. This includes supporting Plan International’s work to help children impacted by natural disasters, a grant and peat moss restoration project with the National Trust UK, and working to reduce fashion waste with ChangeX. With nearly $1million in cash grants awarded in the UK to date, ServiceNow will donate a further $1.5million in grants to local non‑profit organisations over the next five years.