By: Tiago Lopes
As the needs and expectations of users continue to change, communications services providers (CSPs) are on a continuous journey of evolving and upgrading their digital channels. Customers now
expect seamless, personalized, omnichannel experiences, requiring CSPs to modernize both their back-end systems and their frontline digital touchpoints to keep pace. However, many CSPs are
constrained by their legacy BSS/OSS platforms and find it difficult to compose and deploy new digital experiences at speed…
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By: Dan Carella
Humans tend to overcomplicate matters. Rather than follow the simplest path to a solution, we often seem to prefer more intricate routes. Yet, embedded solutions can help counter that misguided
instinct, helping people accomplish tasks quickly, efficiently and precisely when needed. In other words, embedded experiences help humans get out of their own way to make faster, smarter, and
sometimes safer, choices. By learning from banks, insurers and retailers that have successfully executed embedded strategies, telecom providers can enhance the customer experience while
simultaneously smoothing the path to various business goals…
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By: Volkmar Uhlig
Generative artificial intelligence (GenAI) is reshaping industries worldwide, driven by significant advancements in models such as OpenAI’s ChatGPT. This transformation offers businesses the
potential for increased productivity, reduced operational costs, and streamlined workflows. However, with these benefits come complex challenges, especially concerning data privacy, security, and
compliance with industry regulations. As companies adopt GenAI, they must proactively address these risks by establishing robust policies designed to securely integrate AI technologies into
existing systems and processes…
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By: Dr. Marty Trevino
Despite the advanced multidimensional data visualization and the meticulous development of design methodologies, data-driven decision-making in the most critical areas remains an unrealized
goal. The false gods of Data Science and Design, coupled with a general ignorance on the part of corporate leaders of how the brain utilizes and trusts data and technology, is at the heart of this
failure. A near purist focus on the data, the models, the algorithms, and visual design methods contributed significantly to this failure…
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By: Hitesh Morar
In a hyper-connected world dominated by AI, big data, 5G, and the Internet of Things (IoT), securing networks has become not just an objective, but a necessity. The scale of cyberattacks today,
targeting critical infrastructure, financial systems, and digital platforms, is unprecedented, making modern-day threats far more sophisticated than anything we could have imagined just two decades
ago. From ransomware shutting down hospital networks to deepfakes used to manipulate the stock market, cybercriminals are leveraging cutting-edge technology at a frightening pace…
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By: Nicolas Timothee
Private networks have become indispensable for enterprises that require secure, high-performance, and reliable connectivity. According to Analysis Mason, global spending on private LTE and 5G
networks is projected to reach $9.2 billion by 2028. However, building and maintaining successful private networks require more than just infrastructure; they demand a holistic approach emphasizing
proactive management and complete visibility. There is an old adage that says, “You can’t control what you don’t see,” and it is particularly true in this context…
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By: Christina Hoefer
In the last year, U.S. critical infrastructure has been under constant attack and regularly in the headlines. These attacks include a breach on American Water, one of the largest water and
wastewater companies in the U.S., which shut down customer portals and billing temporarily; the Change Healthcare data breach, which compromised protected health information of approximately 100
million individuals; and the recent China-linked hack of several U.S. telecommunication firms, which intercepted surveillance data destined for law enforcement…
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By: Niko Spyridonos
Municipal tax collection is an especially important component of local governance, supporting essential services through revenue generation such as public safety, education, infrastructure, and
social services. However, the current tax collection process is fraught with inefficiencies and errors, which result in substantial financial losses and operational delays for tax collectors,
mortgage servicers, and property owners alike. Errors such as overpayments, double payments, and incorrect tax assessments lead to refund requests, which waste resources and complicate financial
reconciliation…
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By: Mark Cummings, Ph.D.
The one thing we know for sure about GenAI is that there is a lot we don’t know. This is quite different from the last big tech disruption — the PC. Yet, in this environment of uncertainty, we
have to make decisions. To help provide a foundation for decision making, we should consider the following: the basic things we don’t know; GenAI’s future; financial considerations; and regulation.
This leads to a set of important questions upon which progress is possible. This background and list of questions defines a space within which we can make decisions and identify paths
forward…
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By: Nabeel Mahmood
The digital infrastructure sector, encompassing data centers, cloud services, network operations, and more, is undeniably the backbone of the modern world. From supporting daily communications
to driving advancements in AI (Artificial Intelligence), ML (Machine Learning), Automation, BCI (Brain Computer Interface), 5/6G Networks, AR (Augmented Reality), VR (Virtual Reality), and Smart
Cities, the digital infrastructure sector has embedded itself in every aspect of our lives. Yet, as critical as this sector is, it faces a significant challenge threatening its growth and
resilience: a human capital deficit…
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By: Scott St. John - Pipeline
As 2024 draws to a close and we usher in a new year, it's a perfect time for reflection. It's an opportunity to celebrate our achievements and contemplate the challenges that lie ahead. And if
last year was any indication, there will be more than a few to look forward to.Last year was a bit cantankerous. There were and still are wars and atrocities playing out on the global stage, the
U.S. had another divisive election, extreme weather raged, and all the while global inflation and higher interest rates hit businesses, and our pocketbooks…
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By: Thomas Board - Pipeline
As we reach the end of 2024 and get ready to enjoy the holidays, tech companies around the world are still working hard to make world-changing innovations come to life in 2025. We at
Pipeline have scoured the news to give you a roundup of all the biggest stories in tech this festive season. The month’s top industry news stories are summarized below. To view current
breaking news in real-time, visit Pipeline’s News Center, follow Pipeline on social media, or subscribe to receive our weekly industry enterprise and communications technology
news summary…
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