Turnkey Converged Billing (TCB)

Redknee Turnkey Converged Billing (TCB) with Microsoft Dynamics CRM combines converged billing and revenue management capabilities with integrated sales force automation and marketing tools to help service providers increase revenue and capitalize on new opportunities. Because Redknee TCB with Microsoft Dynamics CRM is based on an open architecture that seamlessly integrates with core network elements, service providers can accomplish the transition from legacy billing systems with minimal disruption. This integrated, end-to-end solution covers a full spectrum of real-time billing, customer care, and enterprise CRM capabilities, along with consolidated customer information, so that service providers can offer a seamless experience to subscribers.


Increase Revenue with New Monetization Opportunities

Redknee TCB with Microsoft Dynamics CRM empowers operators to consolidate real-time data from across your business and provide the tools your organization needs to segment markets intelligently. Act rapidly on insights and expand and tailor service offerings and rate plans to increase usage and uptake of services. The resulting 360-degree view of customers and services helps increase opportunities for impulse purchases and upselling from virtually anywhere, including retail outlets, the customer care center, self-care portals, and mobile devices.


Create Differentiated Customer Experiences

Deliver differentiated customer experiences that treat each customer like a unique individual. Redknee TCB with Microsoft Dynamics CRM provides access to business intelligence gained through historical and real-time customer usage data and subscriber profiles allowing you to quickly launch personalized communications and promotions tailored to your subscriber base. In addition, reduce churn, call-handling time, and agent training with an integrated agent desktop that helps you target offers.


Agility Out of the Box and at Lower Cost

Redknee TCB with Microsoft Dynamics CRM helps service providers control the cost of customer acquisition and customer service, as well as capital, operating, and other expenditures. This enables you to manage any service across any access technology and support all payment types. Because it is a converged and fully integrated solution, service providers can implement it faster than competing solutions, providing integrated offerings more quickly.