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"Autonomic QoS & Collaboration Systems"
Proactive monitoring and response has been a core goal of Network Operations Centers (NOCs) for as long as I’ve been a part of telecom. But – being clear about why we monitor is much more important than what we monitor. Confuse those two important drivers, and a lot of time and money is wasted, not to mention that we’ll fail to meet the customer’s need for coherent information.
» read complete article |
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“The Highs and Lows of TIA’s supershow”
In case you haven’t been keeping track, it is now July. For those of us in the Northern Hemisphere, that means several more months of sunshine, lemonade, and beach days. Within the telecom industry, it means that GLOBALCOMM 2006, the first ever, has now officially come and gone. TIA’s supershow, proffered as a replacement for the now-defunct Supercomm, and operating in competition with USTA’s TelecomNEXT, snatched up several hundred thousand square feet of expo space in Chicago’s McCormick Place for a week in early June.
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• Connecting the World to the World Cup
With Dr. Tom Porter, Avaya |
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"Pipeline’s Q and A with Dr. Tom Porter of Avaya"
The 2006 World Cup is well underway, and the event is being attended by millions and followed by billions. And while it is soccer (or football, if you please) that is bringing the world to Germany for the Cup, it is the job of telecommunications providers to bring the Cup to the world. In honor of this massive event, Pipeline took a moment to speak with Dr. Tom Porter of Avaya, which has partnered with FIFA to provide the event’s converged communication solution.
We took a moment to speak with Dr. Porter while he was onsite at the games.
» read complete article
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"A Study "
An individual lives the role of a family man, worker, a citizen and consumer every day of his life. Many recent studies suggest that individuals are increasingly getting disillusioned with traditional structures – the family is no longer a stable entity, organizations are becoming increasingly large, complex & impersonal and our political structures are not what we expected them to be – our votes hardly allow us to see the decisions we want. With urban life becoming more complex, the first three roles allow for diminished rights while burdening the individual with greater responsibilities.
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Service providers in the telecom and data networking industry spend three times more to operate and secure their networks than they do on capital investments to buy networking equipment. It’s little wonder that they are showing a keen interest in reducing operating expenditures (OPEX) through improved efficiencies and better use of available Network Management / OSS software tools.
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"Applying Network Business Intelligence for Proactive QoS"
In a world where consumers have a nearly unprecedented choice of service providers, it is more important than ever for providers to keep customers happy and loyal. But, many companies wait until they hear about problems with service levels from customers before implementing change. In many cases, this reactive approach to managing quality of service (QoS) is simply “too little, too late” – once customers have a negative service experience, they are already looking at new providers.
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"On Quality:"
"The bitterness of poor quality is remembered long after the sweetness of low price has faded from memory."- Aldo Gucci.
We’ve all been bitten. Maybe it was a shirt that fell apart the first time you washed it. Perhaps it was a car that started falling apart as soon as the warranty was up. Or a watch that keeps terrible time. Or a leaky pen. From the important to the banal, instances of poor quality are common, annoying, and no way to build relationships with customers.
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