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On Quality:
"The bitterness of poor quality is remembered long after the sweetness of low price has faded from memory."- Aldo Gucci.
We’ve all been bitten. Maybe it was a shirt that fell apart the first time you washed it. Perhaps it was a car that started falling apart as soon as the warranty was up. Or a watch that keeps terrible time. Or a leaky pen. From the important to the banal, instances of poor quality are common, annoying, and no way to build relationships with customers. Within the telecommunications realm, maintaining Quality of Service is an ongoing and difficult job. Whereas a manufacturer must be committed to quality during a product’s inception and creation, a service provider must stand alongside its service and maintain a positive experience every step of the way. No small task.
The key to truly outstanding QoS is proactivity. Any user would be far happier with a service if problems were fixed before they appeared. Having systems in place to detect problems before they become problems, and work out those bugs with limited interaction with the end user is an ideal position for SPs. The user gets high quality service, the SP retains another customer, and costly truck rolls are kept to a minimum. Everyone wins.
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"The key to truly outstanding QoS is proactivity. Any user would be far happier with a service if problems were fixed before they appeared." |
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In this month’s issue of Pipeline, we explore the key to positive QoS, and how service providers can be proactive in maintaining a satisfactory experience for all users. We take a look at the power of autonomic QoS and the strength of collaboration. We get a global look at QoS and what that means to SPs and end users alike. We look at network discovery and network business intelligence. Also in this issue, we take a moment to explore one event that brought the telecom world to Chicago and another event that is bringing the whole world to Germany.
We thank you in advance for your time. After all, time is valuable, but worth spending for a little bit of quality.
All the Best,
Tim Young
Editor-in-Chief
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