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We've Come a Long Way Baby! Delivering
the Goods on IPTV
By
Dan
Blacharski
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Television has come a long way since the
time I watched “The Honeymooners”
and “I Love Lucy” on my parents'
black-and-white floor model. We had to
make sure to turn the set on five minutes
before our show started so it could "warm
up," and every now and then it would
go on the fritz, and I would walk with
my dad to the drug store with the spent
vacuum tube in hand to find a replacement.
» read complete article
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Easing the Way: The
Migration to IP and Ethernet
By
Vinay
Rathore
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As telecommunications infrastructure continues
to evolve, advanced business and residential
IP services are changing the way voice,
data and video applications are delivered
and used. From our telephone lines at
the office to the video-on-demand service
at home, these offerings have two things
in common: the underlying use of IP, and
ubiquitous connectivity via Ethernet.
» read complete article |
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Recently we asked a sample of service
provider executives to tell us what keeps
them awake at night, to describe their
business preoccupations, their sources
of botheration.
The many comments we received fall mainly
into three categories: investor pressure;
service price/performance; systems problems.
More specifically...
» read complete article |
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How
are your Other Customers? Keeping
an eye on SMB Loyalty
By
Steve
Hilton
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According to the Yankee Group 2004 SMB
Bundled Communications Survey, 66% of
disloyal SMBs are willing to switch service
providers for a comparably priced service,
whereas only 25% of loyal SMBs are willing
to make the same switch. Loyalty matters
in a world of bundled SMB products and
services: Service providers that minimize
the consequences of poor customer satisfaction
and loyalty face a startling wake-up call.
It takes a 31% discount to entice loyal
SMBs to switch service providers, but
only a 21% price discount to entice disloyal
SMBs to switch service providers.
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read complete article
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