ZIWO Launches Innovative Voice AI Agent, Revolutionizing Customer Experience in the MENA Region

• ZIWO Voice Agent automates customer service calls with a new AI-powered assistant.
• The solution supports natural conversations in Arabic, English, and French, locally hosted in the MENA region, ensuring data security and compliance.
• The new feature will be showcased live at GITEX Global 2025 in Hall 3, Booth H3-C60.

ZIWO announced the official launch of the ZIWO Voice Agent, a new AI-powered assistant designed to transform business-to-customer communications and significantly reduce operational costs. This launch marks a major milestone in ZIWO’s commitment to providing cutting-edge, regionally-tailored solutions.

The ZIWO Voice Agent is a sophisticated AI tool that enables smarter, more efficient customer interactions. With its multilingual capabilities, the agent can communicate naturally in Arabic, English, and French, including specific dialects for the Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE). By automating repetitive calls, ZIWO Voice Agent frees up human support teams to focus on more complex issues, leading to better service quality and a streamlined workflow.

The ZIWO Voice AI Agent is a conversational AI solution built to automate high-volume phone interactions. It seamlessly handles both inbound and outbound calls, managing routine tasks such as payment reminders, lead qualification, appointment confirmations, and customer inquiries. Operating from a set of defined objectives, the agent engages naturally with callers to achieve specific outcomes. It is designed to understand spoken language, access knowledge bases, retrieve or update information in a CRM, and escalate calls to a live agent when necessary.

Key features of the ZIWO Voice Agent include:

Multilingual by Design: Supports a wide range of languages and dialects to serve a diverse customer base.

Simple to Use: Allows businesses to easily build and launch automated call flows without requiring technical expertise.

Locally Hosted: Ensures data and calls remain secure and compliant within the MENA region, addressing critical data residency and security concerns.

“Our goal with the ZIWO Voice Agent is to empower businesses to deliver superior customer experiences while achieving significant cost savings.This platform is a game-changer, built with regional needs in mind, and it perfectly aligns with our mission to make advanced AI accessible and simple for every business,” said Renaud de Gonfreville, Co-Founder & CEO.

Source: ZIWO media announcement