Vodafone Business IoT Improves Customer Experience With Ai-powered Anomaly Detection Tool

Vodafone announced that Vodafone Business IoT is transforming the way it detects and alerts service anomalies with the launch of its enhanced anomaly detection tool. The new tool –powered by AI – uses machine learning algorithms to proactively detect service anomalies in near real time, meaning that customer support teams have instant access to advanced data insights and, as a result, can react faster to any issues. The new tool identifies service anomalies within minutes and helps to prevent potential issues before they occur – ensuring a more reliable service experience for customers. 

The tool, which tracks and learns from previous customer traffic patterns, improves efficiency for customers, increases network and service availability, and reduces the time it takes to detect faults in over 180 countries.

Vodafone Business IoT’s AI-powered anomaly detection tool marks a pivotal step forward for its IoT services – not only enhancing current monitoring capabilities but it also lays the foundation for future advancements in autonomous networks and proactive service management.

Erik Brenneis, CEO of Vodafone Business IoT, said: “We’re extremely excited to launch our AI-powered anomaly detection tool, which – using AI – proactively detects service anomalies in near real time. This technology gives our managed IoT service an extra layer of reliability, meaning our customers will have further confidence that their IoT operations will continue to run seamlessly. As we hyperscale our business – where we serve more customers in more countries – it is vital that we provide the most reliable IoT connectivity service, and this tool helps us to achieve that.”

Source: Vodafone media announcement