Verint Named TrustRadius Buyer’s Choice for Contact Center CX Automation Based on Customer Reviews

Verint announced it won two TrustRadius 2026 Buyer’s Choice awards based on customer reviews. Most notably, Verint CX Automation earned top ratings in the Contact Center category.

A perennial winner across multiple categories, Verint was recognized by customers as a 2026 award winner for:

“Verint is redefining what’s possible in customer experience by bringing the power of AI and automation together,” said Allyson Havener, chief marketing officer at TrustRadius. “Winning the 2026 TrustRadius Buyer’s Choice Award for CX Automation highlights how customers trust Verint to help them deliver smarter, more seamless experiences at scale.”

The Buyer’s Choice awards are based entirely on customer feedback via TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology products. Verint’s CX Automation win demonstrates that its customers are experiencing stronger, faster and measurable AI business outcomes, now.

“We’re honored to be recognized by TrustRadius as a Buyer’s Choice award winner, reflecting the strong, measurable business outcomes our customers are achieving,” said Anna Convery, chief marketing officer at Verint. “This underscores our commitment to delivering AI-powered results, setting Verint apart in the contact center space.”

Source: Verint media announcement