ServiceNow to Acquire Mission Secure to Enhance OT Asset Visibility

ServiceNow announced that they have signed an agreement to acquire Mission Secure, a Charlottesville, Virginia-based company focused on providing asset discovery for operational technology devices. This will help customers gain visibility and context into their OT environments and minimize downtime with dependable service management.

This acquisition directly benefits our OT customers in industrial markets such as manufacturing, pharmaceuticals, energy and utilities, oil and gas, and transportation and logistics by enhancing their ability to make informed decisions and optimize their operations. It marks a significant milestone as we continue to expand our portfolio of OT solutions, delivering greater value and efficiency to businesses.

Mission Secure technology will enable ServiceNow to provide OT asset visibility, making it easier for organizations to track and manage their OT, such as programmable logic controllers, human-machine interfaces, sensors, robotic systems, and control modules.

Our customers frequently tell us they need broader visibility into their OT assets, especially as they look to strengthen their digital factory—an approach that integrates all the digital solutions, data, systems, and physical components involved in the production process.

“Most companies don’t fully know what assets are in their industrial OT environment or who has access to them,” explains Jens Meggers, CEO of Mission Secure.

Having a limited view of assets can make it difficult for leaders to understand how to prioritize, manage, and optimize their OT. It’s particularly challenging for organizations in industrial markets due to the complexity of their control systems, networks, and communication protocols. These businesses can no longer afford to operate in the dark.

To truly innovate and streamline processes, organizations need to integrate OT asset discovery and management into their workflows. This eliminates guesswork and costly errors by allowing customers to manage OT on a single platform.

Through this acquisition, we’ll enable customers to use ServiceNow for OT asset inventory featuring a native discovery capability for OT networks. This will allow customers to monitor traffic to determine what’s on their network and to poll and query devices to get inventory details.

Visibility provides the foundation for managing all workflows. Mission Secure technology creates this visibility by using advanced algorithms. It integrates smoothly into existing workflows, allowing customers to see their asset landscape. This level of visibility enables customers to reduce the impact of human error in change management and resolve OT device issues faster to improve uptime.

By bringing Mission Secure into the fold, ServiceNow is creating a unified platform for digital factories. The new ServiceNow OT discovery capability will enhance OT device metadata available to our OT partners by adding context to the inventory and essential connectivity data. This will help customers maximize operational uptime through integrated workflows and contextualized data insights. We’ll provide even greater flexibility as we continue to grow our partner ecosystem.

The capabilities of the Now Platform make us uniquely positioned to meet these evolving customer needs. With Mission Secure, we’re enhancing these capabilities even further.

“By integrating Mission Secure technology into the Now Platform, we will provide customers with the enhanced level of visibility needed to drive greater operational excellence and enable smarter decision-making across the organization,” Meggers says.

The Mission Secure acquisition follows our previous acquisitions of 4Industry and EY Smart Daily Management Application, as well as G2K, broadening ServiceNow’s reach in the digital factory space and strengthening our position in the OT sector. We’re better positioned than ever to offer these essential capabilities and bring even greater value to our customers.

Source: ServiceNow media announcement