SAP Adjusts KPIs

SAP Adjusts Non-Financial KPIs

SAP announced that it has adjusted the company’s non-financial key performance indicators, which are a component of the Executive Board’s compensation.

With this, SAP also adjusts its non-financial guidance. The guidance for Women in Executive Roles will be replaced with the Business Health Culture Index. SAP has measured and reported the BHCI, which is based on the results of the company’s employee engagement surveys, since 2009. In 2025, SAP expects a BHCI score in the range of 80% to 82%.

The other non-financial KPIs remain unchanged. In 2025, SAP continues to expect:

A Customer Net Promoter Score of 12 to 16.
The Employee Engagement Index to be in a range of 74% to 78%.
To steadily decrease carbon emissions across the relevant value chain.

SAP remains committed to creating an inclusive workplace where all employees have equal opportunities, so that the company fully complies with the legal requirements in every country in which it operates.

Source: SAP media announcement

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