Optimum Signs Multi-Year Agreement with Amdocs to Support Their Business Modernization

Amdocs announced that Optimum has signed a multi year agreement to extend and deepen its managed transformation initiative using Amdocs’ AI offerings.

This collaboration enhances Optimum’s ongoing journey with Amdocs by delivering new customer and business outcomes enabled by amAIz Suite—Amdocs’ modular, telco grade AI platform that unifies data, delivers insights, and powers intelligent agents tailored for the communications industry. Under this agreement, the teams have started working on solutions that include:

AI-powered Bill Presenter, designed to offer more intuitive, interactive billing experiences that improve customer understanding and reduce support calls.

GenAI Care Agent, supporting customer care representatives with inquiries such as plan changes, promotions, balances, fees, and more.

Additionally, amAIz Suite will assist Optimum’s ongoing efforts to modernize its billing infrastructure, helping overcome legacy system challenges with a forward-looking approach aligned to the demands of the digital economy.  

 

“At Optimum, we are undergoing work that is transforming our business from the inside out, including the modernization and evolution of our technology foundation through various AI tools and partner solutions that will deliver better agent and customer experiences,” said Luciano Ramos, Chief Product and Technology Officer, Optimum. “This collaboration with Amdocs is poised to help us consolidate and streamline critical systems like billing while building a more resilient, future-ready architecture to accelerate innovation and support long-term business growth.”  

 

“Our collaboration with Optimum underscores the growing need for smart, scalable operations that go beyond traditional IT services,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “With our AI-powered solutions, we’re empowering Optimum to simplify complexity, accelerate innovation, and unlock long-term business value.”   

Source: Amdocs media announcement