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Opengear Unveils Integrated Support Platform

Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure

New integrated support model offers embedded protection, SLA-backed tiers, and simplified ownership — previewing at Cisco Live 2025

Opengear announced a major transformation in how organizations buy, deploy, and maintain their network infrastructure.

Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. This shift turns support into a strategic asset, enabling IT leaders to plan more confidently, reduce risk, and simplify the path to network resilience.

“This marks a meaningful evolution in the way we support our customers,” said Patrick Quirk, President and General Manager, Opengear. “We’re delivering peace of mind through smarter coverage, flexible service options, and a consistent, long-term ownership experience. This is a foundational shift to help our customers scale resiliently and predictably.”

Built-In Support, Tailored for Modern IT

With today’s infrastructure under constant pressure to deliver uptime, Opengear’s support model takes the guesswork out of ownership and scales with operational needs.
  • Five years, standard: Every new Opengear device comes with 5 years of hardware protection — no forms, no added cost, no surprises
  • Two SLA-backed support tiers:
  • Foundation: 8x5 support, advanced hardware replacement, and guaranteed response SLAs
  • Premium: 24x7x365 coverage, accelerated escalation, senior technical experts, and — for enterprise customers — dedicated advocates and 60 hours of annual professional services
  • Simplified purchasing: By requiring support on all new appliances and standardizing SKUs, Opengear eliminates quoting complexity and aligns long-term total cost of ownership (TCO)
Source: Opengear media announcement
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