IntelePeer Introduces SmartAgent Collections, Automated Revenue Recovery Solution for DSOs and Specialty Healthcare Providers

IntelePeer announced SmartAgent Collections, an automated Agentic AI solution that significantly improves revenue recovery for dental service organizations and specialty healthcare providers, while reducing costs, boosting staff productivity, and enhancing patient experiences.

The Healthcare Financial Management Association reports that even top-performing provider organizations routinely carry double-digit percentages of payments overdue by more than 90 days. Collections and recovery costs, driven by labor-intensive follow-up and collections services, are also increasing. At the same time, data from the Kaiser Family Foundation and the Congressional Research Service show that patient balances continue to rise as deductibles climb, making medical bills the leading source of debt in collections.

SmartAgent Collections directly addresses the persistent collections challenges in dentistry, dermatology, radiology, and other specialty care areas that strain provider cash flow, staffing, and patient relationships. The solution makes collections easier via AI-driven multichannel payment outreach (voice, SMS, chat), 24-7 self-service payment capabilities, and the ability to offer support across multi-location organizations, multiple providers, and complex billing environments.

42 North Dental, one of the nation’s leading DSOs and an early adopter of SmartAgent Collections, achieved transformative results from the Agentic AI solution, including:

“These results are just the beginning,” said Ajay Chadha, Chief Financial Officer at 42 North Dental. “SmartAgent Collections enable organizations to collect more receivables, with significantly less effort and cost, than with traditional approaches and collection agencies.”

“SmartAgent Collections represent a major leap forward in how organizations approach revenue recovery,” said Brandon Nott, Chief Product Officer at IntelePeer. “For years, our customers have been forced to choose between high-cost collection agencies and time-consuming, in‑house outreach. With SmartAgent Collections, they finally have a viable third option that delivers dramatically better results, operates with empathy, and imposes no additional burden on staff. As part of our expanding suite of Agentic AI automation solutions for healthcare, SmartAgent Collections empowers customers with real, measurable value from day one.”

Powered by AI, SmartAgent Collections provides turnkey integrations with existing office infrastructure and delivers end-to-end automation for patient financial outreach. Key features include:

In addition, IntelePeer’s Agentic AI handles appointment related calls, appointment scheduling, and deep analytics, further reducing operational strain.

Source: IntelePeer media announcement